Tidio vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Tidio offers more features (143 vs 37) and more integrations (17 vs 2). Starting price: Tidio at $24.17/mo vs Zendesk Talk at Contact Sales. Tidio has 143 unique features while Zendesk Talk has 37 unique features, with 0 features in common.
| Tidio | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 143 | 37 |
| AI-Powered Features | 26 | 9 |
| Starting Price | $24.17/mo | Contact Sales |
| Pricing Tiers | 7 | 9 |
| Integrations | 17 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (18 vs 5)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| AI Agents for Inbound Calls | ||
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced AI Agents | ||
| Advanced Copilot | ||
| Automatic Call Summarization and Transcription | ||
| Copilot AI Reply Assistant | ||
| Copilot Add-on | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses |
Analytics (19 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Flows Performance Analytics | ||
| Improvement Suggestions | ||
| Leads Tracking | ||
| Live Visitor List | ||
| Missed Questions | ||
| Operator Performance Analytics |
Apps (2 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (18 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates | ||
| Scroll Percentage Trigger | ||
| Ticket Workflows |
CRM (2 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Call Management (0 vs 3)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Coaching & Supervision (0 vs 2)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Communication (17 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message | ||
| Read Receipt | ||
| Transfer to Operator |
Compliance & Security (0 vs 1)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Core Functionality (0 vs 2)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Customization (9 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (2 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
E-commerce (11 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Integration (6 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI |
Integrations (1 vs 1)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Third-party Platform Connection | ||
| Zendesk Marketplace Integration |
Localization (2 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (9 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Monitoring & Analytics (0 vs 1)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Notification (1 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Personal Notifications |
Phone Services (0 vs 6)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Productivity (1 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Macros |
Quality Assurance (0 vs 1)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Reporting & Analytics (0 vs 2)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Security (6 vs 1)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Advanced Data Privacy and Protection Add-on | ||
| Ban Users | ||
| Compliance | ||
| SSO | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Social Media (3 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (9 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Technical Infrastructure (0 vs 3)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Ticketing (7 vs 0)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Workforce Management (0 vs 2)
| Feature | Tidio | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in Tidio (143)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 123 more unique features
Only in Zendesk Talk (37)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Queue Management
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
+ 17 more unique features
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