Tidio vs Zendesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Tidio offers more features (143 vs 20) and more integrations (17 vs 6). Starting price: Tidio at $24.17/mo vs Zendesk at Contact Sales. Tidio has 142 unique features while Zendesk has 19 unique features, with 1 features in common.
| Tidio | Zendesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 143 | 20 |
| AI-Powered Features | 26 | 7 |
| Starting Price | $24.17/mo | Contact Sales |
| Pricing Tiers | 7 | 8 |
| Integrations | 17 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (18 vs 3)
| Feature | Tidio | Zendesk |
|---|---|---|
| AI Agents | ||
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced AI Agents | ||
| Advanced Copilot | ||
| Copilot | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent |
Agent Tools (0 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Unified Agent Workspace |
Analytics (19 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Flows Performance Analytics | ||
| Improvement Suggestions | ||
| Leads Tracking | ||
| Live Visitor List | ||
| Missed Questions | ||
| Operator Performance Analytics |
Apps (2 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (18 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Automation | ||
| Busy Operator Response Flows | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates | ||
| Scroll Percentage Trigger |
CRM (2 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Chat (0 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Chat Widget |
Communication (17 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message | ||
| Read Receipt | ||
| Transfer to Operator |
Contact Center (0 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Contact Center |
Customization (9 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (2 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
E-commerce (11 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Integration (6 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI |
Integrations (1 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| App and Integration Marketplace | ||
| Third-party Platform Connection |
Localization (2 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget | ||
| Multilingual Support |
Management (9 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Messaging (0 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Omnichannel Support |
Notification (1 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| Personal Notifications |
Productivity (1 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| Macros |
Quality Management (0 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Quality Assurance |
Reporting (0 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Real-time Reporting and Analytics |
Routing (0 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Omnichannel Routing |
Security (6 vs 2)
| Feature | Tidio | Zendesk |
|---|---|---|
| Advanced Data Privacy and Protection | ||
| Ban Users | ||
| Compliance | ||
| Data Privacy and Protection | ||
| SSO | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Self-Service (0 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Help Center |
Social Media (3 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (9 vs 0)
| Feature | Tidio | Zendesk |
|---|---|---|
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Ticketing (7 vs 1)
| Feature | Tidio | Zendesk |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Workforce Management (0 vs 2)
| Feature | Tidio | Zendesk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Workforce Management |
Unique Features
Only in Tidio (142)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 122 more unique features
Only in Zendesk (19)
Unified Agent Workspace
Advanced AI Agents
AI Agents
Copilot
Visitor Monitoring
Automation
Chat Widget
Contact Center
App and Integration Marketplace
Multilingual Support
Omnichannel Support
Quality Assurance
Real-time Reporting and Analytics
Omnichannel Routing
Advanced Data Privacy and Protection
Data Privacy and Protection
Help Center
Workforce Engagement Bundle
Workforce Management
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