TeamViewer vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
TeamViewer offers fewer features (41 vs 98) and fewer integrations (3 vs 4). Starting price: TeamViewer at Free vs Vivantio at $49/mo. TeamViewer has 41 unique features while Vivantio has 98 unique features, with 0 features in common.
| TeamViewer | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 41 | 98 |
| AI-Powered Features | 10 | 10 |
| Starting Price | Free | $49/mo |
| Pricing Tiers | 4 | 1 |
| Integrations | 3 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
AI & Automation (3 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Session Insights | ||
| TeamViewer AI | ||
| Tia - AI Troubleshooting Assistant |
AR & Field Operations (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Frontline - AR-Powered Logistics |
AR & Logistics (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Vision Picking |
AR & Manufacturing (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Frontline Make |
AR & Operations (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Hands-Free Operation |
AR & Remote Support (3 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| 3D Annotations | ||
| TeamViewer Assist AR Lite | ||
| Text Recognition |
Access Management (2 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Single Sign-On (SSO) | ||
| User Groups and Roles |
Analytics & Reporting (2 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Actionable Insights | ||
| Powerful Management Dashboard |
Asset Management (0 vs 10)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (2 vs 12)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Automated Remediation | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Remote Script Execution | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance & Reporting (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Auditability |
Configuration (0 vs 3)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Deployment (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Enhanced Mass Deployment (MSI) |
Developer (0 vs 2)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Device Management (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Device Diversity Support |
Device Monitoring (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| DEX Essentials |
Feedback (0 vs 3)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
IT Management (2 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Asset Discovery and Inventory | ||
| Asset Management |
ITSM (0 vs 2)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Cloud-Based Platform |
Integration (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Enterprise Integrations Package |
Integration & Development (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Mobile SDK |
Integration & Logistics (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Seamless Integration with WMS |
Knowledge Base (0 vs 10)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Licensing (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Free Personal Use |
Mobile Management (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Mobile Device Management |
Mobile Support (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Mobile Device Support |
Monitoring (3 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Device Monitoring | ||
| Real-Time Visibility | ||
| Remote Monitoring |
Monitoring & Automation (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| TeamViewer DEX |
Remote Support (2 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Live Remote Support | ||
| Remote Control |
Reporting (0 vs 14)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (5 vs 1)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Bring Your Own Certificate (BYOC) | ||
| Conditional Access | ||
| Endpoint Protection | ||
| Multiple IdP | ||
| Secured IT Fleet | ||
| Two-Factor Authentication (2FA) |
Support (1 vs 0)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Premium 24-Hour Support |
Task Management (0 vs 1)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | TeamViewer | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in TeamViewer (41)
Single Sign-On (SSO)
User Groups and Roles
Session Insights
TeamViewer AI
Tia - AI Troubleshooting Assistant
Actionable Insights
Powerful Management Dashboard
Frontline - AR-Powered Logistics
Vision Picking
Frontline Make
Hands-Free Operation
3D Annotations
TeamViewer Assist AR Lite
Text Recognition
Automated Remediation
Remote Script Execution
Auditability
Enhanced Mass Deployment (MSI)
Device Diversity Support
DEX Essentials
+ 21 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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