TeamSupport vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
TeamSupport offers fewer features (23 vs 74) and fewer integrations (0 vs 8). Starting price: TeamSupport at Contact Sales vs Lime Connect at $130/mo. TeamSupport has 23 unique features while Lime Connect has 74 unique features, with 0 features in common.
| TeamSupport | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 23 | 74 |
| AI-Powered Features | 6 | 7 |
| Starting Price | Contact Sales | $130/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 0 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| AI Agent (Kevin) |
AI Assistance (0 vs 1)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Analytics (5 vs 6)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Account-Level Insights | ||
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Insights Designer | ||
| Lime Connect Analytics | ||
| Product Analytics | ||
| Real-Time Dashboards | ||
| Trend Identification |
Automation (3 vs 0)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| AI-Assisted Workflow Creation | ||
| Automation | ||
| Playbooks |
CRM (0 vs 1)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Contact Details |
Churn Prevention (1 vs 0)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Customer Distress Index |
Collaboration (1 vs 0)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Silo Breakdown |
Communication (0 vs 6)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| File Sharing | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (0 vs 2)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Customer Intelligence (1 vs 0)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| 360° Customer View |
Customization (0 vs 14)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Integration (0 vs 9)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API |
Live Chat (0 vs 2)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Marketing (0 vs 3)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (3 vs 5)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Broadcast | ||
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| Live Chat | ||
| Messaging & Live Chat | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Mobile App |
Monitoring (2 vs 0)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Customer Distress Tracking | ||
| Metrics Alerting |
Notifications (0 vs 1)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (2 vs 1)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Conversation Topics | ||
| Custom Fields | ||
| Product Tagging |
Prioritization (1 vs 0)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Bug Priority Scoring |
Productivity (0 vs 2)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Routing (0 vs 3)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (0 vs 3)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Audit Log | ||
| Privacy Mode | ||
| SSO (Single Sign-On) |
Self-Service (2 vs 0)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Customer Portal | ||
| Knowledge Base |
Support (0 vs 5)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (0 vs 3)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Ticket Management (1 vs 0)
| Feature | TeamSupport | Lime Connect |
|---|---|---|
| AI-Powered Ticketing System |
Unique Features
Only in TeamSupport (23)
AI Agent (Kevin)
Account-Level Insights
Insights Designer
Product Analytics
Real-Time Dashboards
Trend Identification
AI-Assisted Workflow Creation
Automation
Playbooks
Customer Distress Index
Silo Breakdown
360° Customer View
Broadcast
Live Chat
Messaging & Live Chat
Customer Distress Tracking
Metrics Alerting
Custom Fields
Product Tagging
Bug Priority Scoring
+ 3 more unique features
Only in Lime Connect (74)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
+ 54 more unique features
View TeamSupport details View Lime Connect details TeamSupport alternatives Lime Connect alternatives
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