SysAid vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SysAid offers fewer features (40 vs 98) and more integrations (30 vs 4). Starting price: SysAid at $65/mo vs Vivantio at $49/mo. SysAid has 38 unique features while Vivantio has 96 unique features, with 2 features in common.
| SysAid | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 40 | 98 |
| AI-Powered Features | 4 | 10 |
| Starting Price | $65/mo | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 30 | 4 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | SysAid | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Access (1 vs 0)
| Feature | SysAid | Vivantio |
|---|---|---|
| Mobile App |
Administration (8 vs 0)
| Feature | SysAid | Vivantio |
|---|---|---|
| Bulk Operations | ||
| Contract Management | ||
| Custom Fields | ||
| Document Management | ||
| Multi-Tenant Support | ||
| Notification Management | ||
| Portal Customization | ||
| Template Library |
Analytics (2 vs 0)
| Feature | SysAid | Vivantio |
|---|---|---|
| Incident Analytics | ||
| Predictive Analytics |
Asset Management (1 vs 10)
| Feature | SysAid | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps | ||
| Software License Optimization |
Automation (3 vs 12)
| Feature | SysAid | Vivantio |
|---|---|---|
| AI-Powered Chatbot | ||
| Custom Workflows | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| IT Automation | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | SysAid | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | SysAid | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | SysAid | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core (12 vs 0)
| Feature | SysAid | Vivantio |
|---|---|---|
| Asset Management | ||
| CMDB | ||
| Change Management | ||
| Incident Management | ||
| Knowledge Base | ||
| Problem Management | ||
| Queue Management | ||
| Request Fulfillment | ||
| SLA Management | ||
| Search and Filters | ||
| Service Catalog | ||
| Ticket Management |
Customer Portal (0 vs 11)
| Feature | SysAid | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | SysAid | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | SysAid | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | SysAid | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | SysAid | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (4 vs 0)
| Feature | SysAid | Vivantio |
|---|---|---|
| API Access | ||
| Email Integration | ||
| Third-Party Plugin Support | ||
| User Directory Integration |
Knowledge Base (0 vs 10)
| Feature | SysAid | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Reporting (5 vs 14)
| Feature | SysAid | Vivantio |
|---|---|---|
| Advanced Reporting | ||
| BI Integrations | ||
| Built-in BI | ||
| Compliance Reporting | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Environmental Impact Tracking | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports |
Security (4 vs 1)
| Feature | SysAid | Vivantio |
|---|---|---|
| Disaster Recovery Plan | ||
| Multiple IdP | ||
| Role-Based Access Control | ||
| Two-Factor Authentication | ||
| Version Control |
Task Management (0 vs 1)
| Feature | SysAid | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | SysAid | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | SysAid | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | SysAid | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in SysAid (38)
Mobile App
Bulk Operations
Contract Management
Custom Fields
Document Management
Multi-Tenant Support
Notification Management
Portal Customization
Template Library
Incident Analytics
Predictive Analytics
Software License Optimization
AI-Powered Chatbot
Custom Workflows
IT Automation
Asset Management
Change Management
CMDB
Incident Management
Problem Management
+ 18 more unique features
Only in Vivantio (96)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 76 more unique features
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