SwipedOn vs SolarWinds Web Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SwipedOn offers more features (71 vs 33) and fewer integrations (6 vs 10). Starting price: SwipedOn at $3/mo vs SolarWinds Web Help Desk at Contact Sales. SwipedOn has 71 unique features while SolarWinds Web Help Desk has 33 unique features, with 0 features in common.
| SwipedOn | SolarWinds Web Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 71 | 33 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $3/mo | Contact Sales |
| Pricing Tiers | 5 | 1 |
| Integrations | 6 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
AddOns (1 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Catering AddOn |
Administration (1 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Customizable Roles and Permissions |
Asset Management (0 vs 8)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Asset Association with Tickets | ||
| Asset Discovery and Reporting | ||
| Asset Management | ||
| Hardware Asset Tracking | ||
| Purchase Order Tracking | ||
| Software Asset Tracking | ||
| User Asset Assignment | ||
| Warranty and Lease Tracking |
Automation (1 vs 5)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Approval Workflow Automation | ||
| Auto Sign Out | ||
| Email to Ticket Conversion | ||
| SLA Escalation | ||
| Ticket Assignment and Routing | ||
| Ticket Routing Rules |
Change Management (0 vs 2)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Change Advisory Board | ||
| Change Management |
Compliance (3 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (2 vs 2)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Color Coding and Sorting | ||
| Multiple Devices Per Location | ||
| Multiple Printers Per Location | ||
| SLA Configuration |
Customization (2 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Customizable Branding | ||
| Multiple Question Formats |
Dashboard (1 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (1 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Deliveries AddOn |
Employee Management (13 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Incident Management (0 vs 2)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Incident Tracking | ||
| Parent-Child Ticket Relationships |
Integration (0 vs 5)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory Integration | ||
| ITOM Integration | ||
| LDAP Integration | ||
| Remote Support Integration | ||
| SolarWinds Network Management Integration |
Integrations (2 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Knowledge Management (0 vs 2)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base Articles in Tickets | ||
| Knowledge Base Management |
Localization (1 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Language Selection |
Multi-location Management (3 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (5 vs 1)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Email and SMS Alerts | ||
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (1 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Data Anonymization |
Reliability (1 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Offline Sign In |
Reporting (4 vs 2)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Resource Insights | ||
| SLA Monitoring by Status | ||
| SLA Reporting |
Resource Management (6 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (2 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (7 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Self-Service (0 vs 1)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Self-Service Resolution |
Support (4 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
Task Management (0 vs 1)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Task Management |
Ticketing (0 vs 2)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Central Ticketing System | ||
| Streamlined Ticketing Management |
Visitor Management (10 vs 0)
| Feature | SwipedOn | SolarWinds Web Help Desk |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
Only in SolarWinds Web Help Desk (33)
Asset Association with Tickets
Asset Discovery and Reporting
Asset Management
Hardware Asset Tracking
Purchase Order Tracking
Software Asset Tracking
User Asset Assignment
Warranty and Lease Tracking
Approval Workflow Automation
Email to Ticket Conversion
SLA Escalation
Ticket Assignment and Routing
Ticket Routing Rules
Change Advisory Board
Change Management
Color Coding and Sorting
SLA Configuration
Incident Tracking
Parent-Child Ticket Relationships
Active Directory Integration
+ 13 more unique features
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