SwipedOn vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SwipedOn offers fewer features (71 vs 98) and more integrations (6 vs 4). Starting price: SwipedOn at $3/mo vs Vivantio at $49/mo. SwipedOn has 71 unique features while Vivantio has 98 unique features, with 0 features in common.
| SwipedOn | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 71 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | $3/mo | $49/mo |
| Pricing Tiers | 5 | 1 |
| Integrations | 6 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
AddOns (1 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Catering AddOn |
Administration (1 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Customizable Roles and Permissions |
Asset Management (0 vs 10)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (1 vs 12)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Auto Sign Out | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (3 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (2 vs 3)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Multiple Devices Per Location | ||
| Multiple Printers Per Location | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (2 vs 6)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Customizable Branding | ||
| Linked Custom Fields | ||
| Multiline Custom Forms | ||
| Multiple Question Formats |
Dashboard (1 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (1 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Deliveries AddOn |
Developer (0 vs 2)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Employee Management (13 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Feedback (0 vs 3)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integrations (2 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Knowledge Base (0 vs 10)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Localization (1 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Language Selection |
Multi-location Management (3 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (5 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (1 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Data Anonymization |
Reliability (1 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Offline Sign In |
Reporting (4 vs 14)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Data Export | ||
| Detailed Visitor Information | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Real-time Visitor Log | ||
| Report Builder | ||
| Report Catalog | ||
| Resource Insights | ||
| Scheduled Reports | ||
| Self Service Dashboards |
Resource Management (6 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (2 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (7 vs 1)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Multiple IdP | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Support (4 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
Task Management (0 vs 1)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Third Party Management |
Visitor Management (10 vs 0)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Workspace (0 vs 4)
| Feature | SwipedOn | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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