SupportBee vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SupportBee offers fewer features (23 vs 98) and fewer integrations (3 vs 4). Starting price: SupportBee at $20/mo vs Vivantio at $49/mo. SupportBee has 23 unique features while Vivantio has 98 unique features, with 0 features in common.
| SupportBee | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 23 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | $20/mo | $49/mo |
| Pricing Tiers | 2 | 1 |
| Integrations | 3 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | SupportBee | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Access Control (2 vs 0)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Portal Access for Customer Groups | ||
| User Permission Levels |
Accessibility (1 vs 0)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Mobile Access |
Analytics (1 vs 0)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Customer Satisfaction Ratings |
Asset Management (0 vs 10)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (1 vs 5)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs | ||
| Customer Management |
Collaboration (1 vs 0)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Ticket Assignment |
Communication (0 vs 5)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (1 vs 3)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Business Hours | ||
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core (2 vs 0)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Shared Inbox | ||
| Unlimited Email Inboxes/Tickets |
Customer Portal (0 vs 11)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (1 vs 6)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms | ||
| White-labeled Emails |
Developer (0 vs 2)
| Feature | SupportBee | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | SupportBee | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | SupportBee | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (5 vs 0)
| Feature | SupportBee | Vivantio |
|---|---|---|
| API Access | ||
| Basic Integrations | ||
| Email Client Integration | ||
| Enterprise Integrations | ||
| Knowledge Base Integration |
Knowledge Base (0 vs 10)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Organization (2 vs 0)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Filters | ||
| Teams |
Productivity (1 vs 0)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Snippets |
Reporting (1 vs 14)
| Feature | SupportBee | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| In Depth Reports | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (1 vs 1)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Audit Trails | ||
| Multiple IdP |
Self-Service (2 vs 0)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Customer Portal | ||
| Knowledge Base (KBee) |
Task Management (0 vs 1)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Transparency (1 vs 0)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Organizational Ticket Visibility |
Vendor Management (0 vs 1)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | SupportBee | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in SupportBee (23)
Portal Access for Customer Groups
User Permission Levels
Mobile Access
Customer Satisfaction Ratings
Ticket Assignment
Business Hours
Shared Inbox
Unlimited Email Inboxes/Tickets
Customer Management
White-labeled Emails
API Access
Basic Integrations
Email Client Integration
Enterprise Integrations
Knowledge Base Integration
Filters
Teams
Snippets
In Depth Reports
Audit Trails
+ 3 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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