SugarCRM vs Zendesk Sell
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SugarCRM offers more features (51 vs 29) and more integrations (11 vs 8). Starting price: SugarCRM at $375/mo vs Zendesk Sell at $19/mo. SugarCRM has 51 unique features while Zendesk Sell has 29 unique features, with 0 features in common.
| SugarCRM | Zendesk Sell | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 51 | 29 |
| AI-Powered Features | 7 | 0 |
| Starting Price | $375/mo | $19/mo |
| Pricing Tiers | 10 | 4 |
| Integrations | 11 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Administration (0 vs 1)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Advanced Permissions and Roles |
Automation (2 vs 3)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Business Process Management | ||
| Sales Triggers | ||
| Sequences | ||
| SugarBPM | ||
| Task Automation |
Collaboration (1 vs 0)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Activity Streams |
Communication (0 vs 2)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Call and Text | ||
| Power Dialer |
Core CRM (4 vs 3)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| Activity Tracking | ||
| Centralized Platform | ||
| Contact and Deal Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (8 vs 0)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (1 vs 1)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| CRM Customization and Configuration | ||
| Zendesk Sunshine Custom Objects |
Data (1 vs 0)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Data Enrichment |
Integration (6 vs 4)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| API Access | ||
| Complete Customer View | ||
| DocuSign Connector | ||
| Email Integration | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM | ||
| Zendesk Marketplace |
Localization (2 vs 0)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (6 vs 0)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (2 vs 1)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Mobile App | ||
| Mobile CRM Maps | ||
| Mobility |
Organization (0 vs 1)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Smart Lists and Templates |
Productivity (0 vs 1)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Task Player |
Project Management (1 vs 0)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Project Management |
Reporting (3 vs 1)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics | ||
| Subscriptions |
Reporting & Analytics (0 vs 6)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Accurate Forecasting | ||
| Activity Reporting | ||
| Advanced Analytics | ||
| Custom Dashboards | ||
| Performance Metrics | ||
| Pipeline Analysis |
Sales (7 vs 0)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Sales Engagement (0 vs 5)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Bulk Outreach | ||
| Deal Scoring | ||
| Lead Generation | ||
| Lead Scoring | ||
| Sales Engagement Tools |
Security (1 vs 0)
| Feature | SugarCRM | Zendesk Sell |
|---|---|---|
| Teams, Roles and Security |
Unique Features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
Only in Zendesk Sell (29)
Advanced Permissions and Roles
Sales Triggers
Sequences
Task Automation
Call and Text
Power Dialer
Activity Tracking
Centralized Platform
Contact and Deal Management
Zendesk Sunshine Custom Objects
API Access
Complete Customer View
Email Integration
Zendesk Marketplace
Mobile App
Smart Lists and Templates
Task Player
Subscriptions
Accurate Forecasting
Activity Reporting
+ 9 more unique features
Want to build your own alternative to SugarCRM or Zendesk Sell?
Analyze it with Reap