Splashtop vs Vision Helpdesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Splashtop offers more features (52 vs 40) and fewer integrations (5 vs 7). Starting price: Splashtop at $6/mo vs Vision Helpdesk at $10/mo. Splashtop has 52 unique features while Vision Helpdesk has 40 unique features, with 0 features in common.
| Splashtop | Vision Helpdesk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 40 |
| AI-Powered Features | 0 | 1 |
| Starting Price | $6/mo | $10/mo |
| Pricing Tiers | 14 | 18 |
| Integrations | 5 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Virtual Agent |
Access Control (4 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access | ||
| Staff Team Roles & Admin Access |
Analytics (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Online Visitor Tracking |
Asset Management (0 vs 2)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Asset Management | ||
| CMDB |
Automation (0 vs 5)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Automation and Workflow Rules | ||
| Live Chat Automation | ||
| Live Chat Workflow Rules | ||
| Macros | ||
| Rules & Task Automation |
Billing (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Incident Billing & Time Tracking |
Catalog Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Product and Service Catalog |
Change Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Change Management |
Collaboration (2 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (1 vs 2)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Chat | ||
| Live Chat | ||
| Multi-Company Live Chat |
Compliance (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| ITIL/ITSM Compliance |
Contract Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Contract Management |
Customer Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Client Management |
Customer Portal (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Self Service Customer Portal |
Email Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Email Queue, SMTP & Email Templates |
Endpoint Management (5 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
Feedback Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Customer Feedback, Ratings & Survey |
File Management (1 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| File Transfer |
Form Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Custom Fields & Form Builder |
IT Support (1 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Service Desk |
Incident Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Incident Management |
Input Devices (2 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (1 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| APIs | ||
| Live Chat Widgets |
Knowledge Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Knowledge Base Management |
Localization (0 vs 2)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Multi-Language & Multi Time Zones | ||
| Multi-Language Help Desk |
Management (1 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| User Computer Management |
Multi-Tenancy (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Multi-Company Support |
Network Security (2 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Notifications (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Email Alerts |
Performance (4 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Problem Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Problem Management |
Recording & Monitoring (3 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Release Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Release Management |
Remote Access (13 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Reports & Analytics |
Routing (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Round Robin |
SLA Management (0 vs 2)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Multiple Schedules & SLA | ||
| SLA Rules and Incident Escalation |
Security (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Data Isolation |
Security & Compliance (12 vs 0)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Service Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Service Catalog Management |
Task Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Task Management |
Team Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Staff Management |
Ticket Management (0 vs 1)
| Feature | Splashtop | Vision Helpdesk |
|---|---|---|
| Multi-Channel Ticket Management |
Unique Features
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
Only in Vision Helpdesk (40)
Staff Team Roles & Admin Access
Virtual Agent
Online Visitor Tracking
Asset Management
CMDB
Automation and Workflow Rules
Live Chat Automation
Live Chat Workflow Rules
Macros
Rules & Task Automation
Incident Billing & Time Tracking
Product and Service Catalog
Change Management
Live Chat
Multi-Company Live Chat
ITIL/ITSM Compliance
Contract Management
Client Management
Self Service Customer Portal
Email Queue, SMTP & Email Templates
+ 20 more unique features
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