Splashtop vs SupportBee
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Splashtop offers more features (52 vs 23) and more integrations (5 vs 3). Starting price: Splashtop at $6/mo vs SupportBee at $20/mo. Splashtop has 52 unique features while SupportBee has 23 unique features, with 0 features in common.
| Splashtop | SupportBee | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 52 | 23 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $6/mo | $20/mo |
| Pricing Tiers | 14 | 2 |
| Integrations | 5 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
Access Control (4 vs 2)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Portal Access for Customer Groups | ||
| Role Based Access Management | ||
| Scheduled Remote Access | ||
| User Permission Levels |
Accessibility (0 vs 1)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Mobile Access |
Analytics (0 vs 1)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Customer Satisfaction Ratings |
CRM (0 vs 1)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Customer Management |
Collaboration (2 vs 1)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Screen Sharing and Annotation | ||
| Ticket Assignment | ||
| Whiteboard |
Communication (1 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Chat |
Configuration (0 vs 1)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Business Hours |
Core (0 vs 2)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Shared Inbox | ||
| Unlimited Email Inboxes/Tickets |
Customization (0 vs 1)
| Feature | Splashtop | SupportBee |
|---|---|---|
| White-labeled Emails |
Endpoint Management (5 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
File Management (1 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| File Transfer |
IT Support (1 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Service Desk |
Input Devices (2 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (1 vs 5)
| Feature | Splashtop | SupportBee |
|---|---|---|
| API Access | ||
| APIs | ||
| Basic Integrations | ||
| Email Client Integration | ||
| Enterprise Integrations | ||
| Knowledge Base Integration |
Management (1 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| User Computer Management |
Network Security (2 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Organization (0 vs 2)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Filters | ||
| Teams |
Performance (4 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Productivity (0 vs 1)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Snippets |
Recording & Monitoring (3 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (13 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting (0 vs 1)
| Feature | Splashtop | SupportBee |
|---|---|---|
| In Depth Reports |
Security (0 vs 1)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Audit Trails |
Security & Compliance (12 vs 0)
| Feature | Splashtop | SupportBee |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Self-Service (0 vs 2)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Customer Portal | ||
| Knowledge Base (KBee) |
Transparency (0 vs 1)
| Feature | Splashtop | SupportBee |
|---|---|---|
| Organizational Ticket Visibility |
Unique Features
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
Only in SupportBee (23)
Portal Access for Customer Groups
User Permission Levels
Mobile Access
Customer Satisfaction Ratings
Ticket Assignment
Business Hours
Shared Inbox
Unlimited Email Inboxes/Tickets
Customer Management
White-labeled Emails
API Access
Basic Integrations
Email Client Integration
Enterprise Integrations
Knowledge Base Integration
Filters
Teams
Snippets
In Depth Reports
Audit Trails
+ 3 more unique features
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