Spiceworks Cloud Help Desk vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Spiceworks Cloud Help Desk offers fewer features (26 vs 98) and more integrations (5 vs 4). Starting price: Spiceworks Cloud Help Desk at $6/mo vs Vivantio at $49/mo. Spiceworks Cloud Help Desk has 25 unique features while Vivantio has 97 unique features, with 1 features in common.
| Spiceworks Cloud Help Desk | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 26 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | $6/mo | $49/mo |
| Pricing Tiers | 2 | 1 |
| Integrations | 5 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Asset Management (0 vs 10)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (6 vs 12)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Automated Responses | ||
| Automatic Ticket Assignment & Routing | ||
| Bulk Actions | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Repeatable Checklists | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Tasklists & Checklists | ||
| Template Action Types |
CRM (0 vs 5)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core Functionality (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Ticket Management |
Customer Portal (0 vs 11)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (1 vs 6)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Attributes | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Infrastructure (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Cloud-Based Hosting |
Knowledge Base (0 vs 10)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Custom Articles | ||
| Knowledge Base |
Mobile (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Mobile App |
Monitoring (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Activity Streams | ||
| Incident Tracking |
Notifications (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Email Alerts |
Organization (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Custom Ticket Queues | ||
| Custom Ticket Views |
Reporting (3 vs 14)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Customizable Reporting | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Power BI Data Connector | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Reporting & Dashboards | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports |
Scalability (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Unlimited End Users |
Security (1 vs 1)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Multiple IdP | ||
| TOTP-based MFA |
Support (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Live Chat Support |
Task Management (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Experience (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Ad-Free Experience |
User Interface (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Custom Web Portal | ||
| End User Portal |
Vendor Management (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Spiceworks Cloud Help Desk (25)
Automated Responses
Automatic Ticket Assignment & Routing
Bulk Actions
Repeatable Checklists
Tasklists & Checklists
Ticket Rules
Ticket Management
Custom Attributes
Cloud-Based Hosting
Custom Articles
Mobile App
Activity Streams
Incident Tracking
Email Alerts
Custom Ticket Queues
Custom Ticket Views
Customizable Reporting
Power BI Data Connector
Reporting & Dashboards
Unlimited End Users
+ 5 more unique features
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
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