Spiceworks Cloud Help Desk vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Spiceworks Cloud Help Desk offers fewer features (26 vs 52). Both start at $6/mo. Spiceworks Cloud Help Desk has 26 unique features while Splashtop has 52 unique features, with 0 features in common.
| Spiceworks Cloud Help Desk | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 26 | 52 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $6/mo | $6/mo |
| Pricing Tiers | 2 | 14 |
| Integrations | 5 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
Access Control (0 vs 4)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Automation (6 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Automated Responses | ||
| Automatic Ticket Assignment & Routing | ||
| Bulk Actions | ||
| Repeatable Checklists | ||
| Tasklists & Checklists | ||
| Ticket Rules |
Collaboration (0 vs 2)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Chat |
Core Functionality (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Ticket Management |
Customization (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Custom Attributes |
Endpoint Management (0 vs 5)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
File Management (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| File Transfer |
IT Support (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Service Desk |
Infrastructure (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Cloud-Based Hosting |
Input Devices (0 vs 2)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| APIs |
Knowledge Management (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Custom Articles | ||
| Knowledge Base |
Management (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| User Computer Management |
Mobile (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Mobile App |
Monitoring (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Activity Streams | ||
| Incident Tracking |
Network Security (0 vs 2)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Notifications (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Email Alerts |
Organization (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Custom Ticket Queues | ||
| Custom Ticket Views |
Performance (0 vs 4)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Recording & Monitoring (0 vs 3)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting (3 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Customizable Reporting | ||
| Power BI Data Connector | ||
| Reporting & Dashboards |
Scalability (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Unlimited End Users |
Security (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| TOTP-based MFA |
Security & Compliance (0 vs 12)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Support (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Live Chat Support |
User Experience (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Ad-Free Experience |
User Interface (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | Splashtop |
|---|---|---|
| Custom Web Portal | ||
| End User Portal |
Unique Features
Only in Spiceworks Cloud Help Desk (26)
Automated Responses
Automatic Ticket Assignment & Routing
Bulk Actions
Repeatable Checklists
Tasklists & Checklists
Ticket Rules
Ticket Management
Custom Attributes
Cloud-Based Hosting
Custom Articles
Knowledge Base
Mobile App
Activity Streams
Incident Tracking
Email Alerts
Custom Ticket Queues
Custom Ticket Views
Customizable Reporting
Power BI Data Connector
Reporting & Dashboards
+ 6 more unique features
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
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