SolarWinds Service Desk vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SolarWinds Service Desk offers fewer features (48 vs 98) and more integrations (15 vs 4). Starting price: SolarWinds Service Desk at Contact Sales vs Vivantio at $49/mo. SolarWinds Service Desk has 45 unique features while Vivantio has 95 unique features, with 3 features in common.
| SolarWinds Service Desk | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 48 | 98 |
| AI-Powered Features | 9 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 15 | 4 |
| Shared Features | 3 | |
| Shared Integrations | 1 | |
| Data Quality | 85% | 90% |
Feature Comparison by Category
AI (8 vs 7)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| Assisted Response | ||
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Virtual Agent | ||
| Virtual Agent Premier |
Administration (2 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Custom Roles | ||
| Groups |
Asset Management (7 vs 10)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Contract Management | ||
| Customizable Asset Layout | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| Impact Maps | ||
| License Compliance | ||
| License Management |
Automation (2 vs 12)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Advanced Automations | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Runbooks | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Change Management (2 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Collaboration (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Live Collaboration |
Communication (1 vs 5)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Multi-channel Engagement | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Configuration Management (5 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core ITSM (2 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Change Management | ||
| Incident Management |
Customer Portal (0 vs 11)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (1 vs 6)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Fields and Forms | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| API Access |
Knowledge Base (0 vs 10)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Knowledge Base |
Localization (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Internationalization |
Maintenance (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Product Updates |
Reporting (1 vs 14)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Scalability (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Unlimited Requestors |
Security (2 vs 1)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Data Center Selection | ||
| Multi-Factor Authentication (MFA) | ||
| Multiple IdP |
Service Management (4 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Support (4 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| 24/7 Live Chat Support | ||
| Advanced Support | ||
| Chat, Phone and Email Support | ||
| Email and Community Support |
Task Management (0 vs 1)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Experience (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Service Portal |
Vendor Management (0 vs 1)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in SolarWinds Service Desk (45)
Custom Roles
Groups
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
+ 25 more unique features
Only in Vivantio (95)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 75 more unique features
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