SolarWinds Service Desk vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SolarWinds Service Desk offers fewer features (48 vs 52) and more integrations (15 vs 5). Starting price: SolarWinds Service Desk at Contact Sales vs Splashtop at $6/mo. SolarWinds Service Desk has 48 unique features while Splashtop has 52 unique features, with 0 features in common.
| SolarWinds Service Desk | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 48 | 52 |
| AI-Powered Features | 9 | 0 |
| Starting Price | Contact Sales | $6/mo |
| Pricing Tiers | 3 | 14 |
| Integrations | 15 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 90% |
Feature Comparison by Category
AI (8 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Assisted Response | ||
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Virtual Agent | ||
| Virtual Agent Premier |
Access Control (0 vs 4)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Administration (2 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Custom Roles | ||
| Groups |
Asset Management (7 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Contract Management | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Compliance | ||
| License Management | ||
| Network Discovery | ||
| Network Discovery & Reporting |
Automation (2 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Advanced Automations | ||
| Runbooks |
Change Management (2 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Collaboration (1 vs 2)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Live Collaboration | ||
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (1 vs 1)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Chat | ||
| Multi-channel Engagement |
Configuration Management (5 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core ITSM (2 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Change Management | ||
| Incident Management |
Customization (1 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Custom Fields and Forms |
Endpoint Management (0 vs 5)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
File Management (0 vs 1)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| File Transfer |
IT Support (0 vs 1)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Service Desk |
Input Devices (0 vs 2)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (1 vs 1)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| API Access | ||
| APIs |
Knowledge Management (1 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Knowledge Base |
Localization (1 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Internationalization |
Maintenance (1 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Product Updates |
Management (0 vs 1)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| User Computer Management |
Network Security (0 vs 2)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Performance (0 vs 4)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Recording & Monitoring (0 vs 3)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting (1 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Scheduled Reports |
Scalability (1 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Unlimited Requestors |
Security (2 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Data Center Selection | ||
| Multi-Factor Authentication (MFA) |
Security & Compliance (0 vs 12)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Service Management (4 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Support (4 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| 24/7 Live Chat Support | ||
| Advanced Support | ||
| Chat, Phone and Email Support | ||
| Email and Community Support |
User Experience (1 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Service Portal |
Unique Features
Only in SolarWinds Service Desk (48)
Custom Roles
Groups
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
+ 28 more unique features
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
View SolarWinds Service Desk details View Splashtop details SolarWinds Service Desk alternatives Splashtop alternatives
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