SmartSurvey vs UserReport
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SmartSurvey offers more features (102 vs 14) and more integrations (11 vs 1). Starting price: SmartSurvey at $90/mo vs UserReport at Free. SmartSurvey has 101 unique features while UserReport has 13 unique features, with 1 features in common.
| SmartSurvey | UserReport | |
|---|---|---|
| Category | Survey & Feedback | Survey & Feedback |
| Total Features | 102 | 14 |
| AI-Powered Features | 8 | 0 |
| Starting Price | $90/mo | Free |
| Pricing Tiers | 6 | 2 |
| Integrations | 11 | 1 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| AI-Powered Survey Creation | ||
| Sentiment Analysis | ||
| SmartAssist |
Accessibility (1 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| WCAG 2.2 AA Accessibility |
Analysis (11 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Advanced Individual Response Analysis | ||
| Basic Statistics | ||
| Cross Tabulation | ||
| Data Filtering | ||
| Individual Response Analysis | ||
| Open-text Analysis | ||
| Reputation Management | ||
| TURF Analysis | ||
| Text Analysis and Word Clouds | ||
| Thematic Analysis | ||
| Trend Analysis |
Analytics (0 vs 1)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Net Promoter Score (NPS) |
Automation (2 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Conditional Email Triggers | ||
| Scheduled Exports |
Collaboration (7 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Case Management | ||
| Multi-user Accounts | ||
| Multiple Admins | ||
| Shared Branded Assets | ||
| Shared Templates | ||
| Survey Sharing | ||
| User Permissions |
Compliance (8 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| CCPA Compliance | ||
| Custom DPAs and Contracts | ||
| Cyber Essentials Plus | ||
| GDPR Compliance | ||
| HIPAA Compliance | ||
| ISO27001 Certification | ||
| Infosec Due Diligence | ||
| NHS DSPT Compliance |
Core (9 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Advanced Logic and Branching | ||
| Mobile-Friendly Surveys | ||
| Multimedia Support | ||
| Question Libraries | ||
| Question Types | ||
| Save and Continue Later | ||
| Searchable Dropdown | ||
| Survey Builder | ||
| Survey Templates |
Customization (3 vs 1)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Custom Branding | ||
| Custom CSS | ||
| Customizable Feedback Forum | ||
| White Label Surveys |
Data (3 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Response Management | ||
| Smart Lookup | ||
| Survey Data Management |
Distribution (15 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Consumer Panels | ||
| Contact List Management | ||
| Email Distribution | ||
| Offline Surveys and Kiosk Mode | ||
| Paper and Manual Completes | ||
| Question Embedded Emails | ||
| Response Quotas | ||
| SMS Distribution | ||
| Social Media Sharing | ||
| Survey Expiry and End Dates | ||
| Survey Pop-ups | ||
| Tracking Links | ||
| Web Embed | ||
| Web Link Distribution | ||
| Website Exit Surveys |
Feature Management (0 vs 1)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| User Voting & Prioritization |
Feedback Collection (0 vs 1)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Feedback Widget |
Integration (4 vs 1)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| API Data Extract | ||
| API Integration | ||
| CRM Integration | ||
| Google Analytics Integration | ||
| PowerBI Integration |
Localization (3 vs 1)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Auto-translate Responses | ||
| Auto-translate Surveys | ||
| Multi-language Support |
Logic (6 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Carry-forward Responses | ||
| Display Logic | ||
| Question Randomization | ||
| Question Validation | ||
| Scoring | ||
| Skip Logic |
Personalization (2 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Default Answers and Pre-population | ||
| Piping and Variables |
Professional Services (1 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Managed Services |
Publisher Tools (0 vs 4)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Audience Monetization | ||
| Audience Validation & Showcase | ||
| Campaign Validation | ||
| UserReport Kits |
Reporting (8 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Advanced Chart Types | ||
| Chart Customization | ||
| Dashboards | ||
| Export Functionality | ||
| Export to SPSS | ||
| Print Responses | ||
| Real-time Reports | ||
| White-label Shareable Reports |
Security (11 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| BOT Protection | ||
| Custom Password Policies | ||
| IP Blocking and Geo-Restriction | ||
| Prevent Search Engine Indexing | ||
| SCIM User Provisioning | ||
| SSL/TLS Encryption | ||
| SSO (Single Sign On) | ||
| Survey Password Protection | ||
| Two-Factor Authentication | ||
| UK Data Storage | ||
| User Security Logs |
Setup & Implementation (0 vs 1)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Quick Installation |
Support (5 vs 0)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Live Chat Support | ||
| Phone Support | ||
| Support Tickets | ||
| Training Sessions |
Survey (0 vs 2)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Premium Survey Widget | ||
| Survey Widget |
User Data (0 vs 1)
| Feature | SmartSurvey | UserReport |
|---|---|---|
| Demographics Data |
Unique Features
Only in SmartSurvey (101)
WCAG 2.2 AA Accessibility
AI-Powered Survey Creation
Sentiment Analysis
SmartAssist
Advanced Individual Response Analysis
Basic Statistics
Cross Tabulation
Data Filtering
Individual Response Analysis
Open-text Analysis
Reputation Management
Text Analysis and Word Clouds
Thematic Analysis
Trend Analysis
TURF Analysis
Conditional Email Triggers
Scheduled Exports
Case Management
Multi-user Accounts
Multiple Admins
+ 81 more unique features
Only in UserReport (13)
Net Promoter Score (NPS)
Customizable Feedback Forum
User Voting & Prioritization
Feedback Widget
Google Analytics Integration
Audience Monetization
Audience Validation & Showcase
Campaign Validation
UserReport Kits
Quick Installation
Premium Survey Widget
Survey Widget
Demographics Data
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