Sine by Honeywell vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Sine by Honeywell offers fewer features (45 vs 48) and more integrations (22 vs 15). Starting price: Sine by Honeywell at $69/mo vs SolarWinds Service Desk at Contact Sales. Sine by Honeywell has 45 unique features while SolarWinds Service Desk has 48 unique features, with 0 features in common.
| Sine by Honeywell | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 45 | 48 |
| AI-Powered Features | 1 | 9 |
| Starting Price | $69/mo | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 22 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
AI (0 vs 8)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Assisted Response | ||
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Virtual Agent | ||
| Virtual Agent Premier |
API (1 vs 0)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Public API |
Administration (0 vs 2)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Custom Roles | ||
| Groups |
Asset Management (1 vs 7)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Asset Register & Issuance | ||
| Contract Management | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Compliance | ||
| License Management | ||
| Network Discovery | ||
| Network Discovery & Reporting |
Authentication (2 vs 0)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Face-check for Quicker Ingress and Egress | ||
| Single Sign-on with SAML |
Automation (2 vs 2)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Advanced Automations | ||
| Automated Compliance Forms | ||
| Runbooks | ||
| Sine Workflows |
Change Management (0 vs 2)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Check-in (14 vs 0)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Capture Visitor Photo | ||
| Check-in via Geofence | ||
| Check-in via Mobile App | ||
| Check-in via iPad Kiosk | ||
| Complete Check-in Process | ||
| Digital Invitations & FastTrack QR Codes | ||
| FastTrack Pre-registration | ||
| Geo-fence Auto Check-in and Check-out | ||
| Invite Visitors Ahead of Time | ||
| Manual Check-in via Dashboard | ||
| Pre-fill Data for Returning Visitors | ||
| Print Visitor Badges with Photo ID | ||
| Self-serve Check-in Kiosks | ||
| Smart Check-in |
Collaboration (0 vs 1)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Live Collaboration |
Communication (0 vs 1)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Multi-channel Engagement |
Compliance (2 vs 0)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Get NDAs or Legal Agreements Signed | ||
| Supplier Compliance Add-on |
Configuration Management (0 vs 5)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core ITSM (0 vs 2)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Change Management | ||
| Incident Management |
Customization (2 vs 1)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Brand the Experience | ||
| Custom Fields and Forms | ||
| Set Custom Visitor Types |
Infrastructure (1 vs 0)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Unlimited Hosts, Messaging, iPads, and Storage |
Integration (2 vs 1)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| API Access | ||
| Native Entra ID Sync | ||
| Outlook Invitation Add-in |
Knowledge Management (0 vs 1)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Knowledge Base |
Localization (1 vs 1)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Internationalization | ||
| Multiple Language Support |
Maintenance (0 vs 1)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Product Updates |
Multi-location (1 vs 0)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Sine Lobbies |
Notifications (3 vs 0)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Courier/Delivery Notifications | ||
| Host Notifications | ||
| Visitor and Host Notifications |
Platform (4 vs 0)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Mobile-friendly Design | ||
| Web Dashboard | ||
| iPad App - SinePoint Pro | ||
| iPhone and Android App - Sine Pro |
Reporting (3 vs 1)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Live List of Everybody Checked In to Site | ||
| Pocket-ready Roll Calls | ||
| Report on Visitor Activity and Export CSV Data | ||
| Scheduled Reports |
Safety (1 vs 0)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Insert Evacuation Diagrams or Health Screening Questions |
Scalability (0 vs 1)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Unlimited Requestors |
Security (3 vs 2)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Access Control | ||
| Data Center Selection | ||
| Multi-Factor Authentication (MFA) | ||
| Real-time Visitor Screening | ||
| SecureBridge |
Service Management (0 vs 4)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Support (2 vs 4)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| 24/7 Live Chat Support | ||
| Advanced Support | ||
| Chat, Phone and Email Support | ||
| Email and Community Support | ||
| Real People, Real Support | ||
| Support Articles |
User Experience (0 vs 1)
| Feature | Sine by Honeywell | SolarWinds Service Desk |
|---|---|---|
| Service Portal |
Unique Features
Only in Sine by Honeywell (45)
Public API
Asset Register & Issuance
Face-check for Quicker Ingress and Egress
Single Sign-on with SAML
Automated Compliance Forms
Sine Workflows
Capture Visitor Photo
Check-in via Geofence
Check-in via iPad Kiosk
Check-in via Mobile App
Complete Check-in Process
Digital Invitations & FastTrack QR Codes
FastTrack Pre-registration
Geo-fence Auto Check-in and Check-out
Invite Visitors Ahead of Time
Manual Check-in via Dashboard
Pre-fill Data for Returning Visitors
Print Visitor Badges with Photo ID
Self-serve Check-in Kiosks
Smart Check-in
+ 25 more unique features
Only in SolarWinds Service Desk (48)
Custom Roles
Groups
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
+ 28 more unique features
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