ServiceTonic vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceTonic offers fewer features (26 vs 98). Starting price: ServiceTonic at Contact Sales vs Vivantio at $49/mo. ServiceTonic has 25 unique features while Vivantio has 97 unique features, with 1 features in common.
| ServiceTonic | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 26 | 98 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 4 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Asset Management (5 vs 10)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management (CMDB) | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Booking Management | ||
| Customizable Asset Layout | ||
| Impact Maps | ||
| NetworkTonic | ||
| Preventive Maintenance Management | ||
| QRTonic |
Automation (1 vs 12)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Process Automation | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (1 vs 3)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Low-code Configuration | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customer Service (2 vs 0)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Customer Web Portal | ||
| Self-Service User Portal |
Customization (0 vs 6)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Deployment (2 vs 0)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Cloud Deployment | ||
| On-Premise Deployment |
Developer (0 vs 2)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (4 vs 0)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Database Integration | ||
| Email Server Integration | ||
| LDAP/Active Directory Integration | ||
| REST API |
Knowledge Base (0 vs 10)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (1 vs 0)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Knowledge Management |
Mobile (1 vs 0)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Mobile Access |
Notifications (1 vs 0)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Real-time Notifications |
Reporting (3 vs 14)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Dashboards and KPIs | ||
| Data Builder | ||
| Dynamic Views | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Reporting | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports |
Security (0 vs 1)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Multiple IdP |
Service Management (3 vs 0)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| IT Service Management (ITSM) | ||
| Multi-service (ESM) | ||
| Service Level Agreements (SLA) |
Task Management (0 vs 1)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Task Management |
Ticketing (1 vs 1)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Configurable Ticket Types | ||
| Multi-channel Ticketing |
Time Management (1 vs 0)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Time Tracking |
Vendor Management (0 vs 1)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | ServiceTonic | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in ServiceTonic (25)
Asset Management (CMDB)
Booking Management
NetworkTonic
Preventive Maintenance Management
QRTonic
Process Automation
Low-code Configuration
Customer Web Portal
Self-Service User Portal
Cloud Deployment
On-Premise Deployment
Database Integration
Email Server Integration
LDAP/Active Directory Integration
REST API
Mobile Access
Real-time Notifications
Dashboards and KPIs
Dynamic Views
Reporting
+ 5 more unique features
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
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