ServiceM8 vs UpKeep
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceM8 offers more features (87 vs 84) and more integrations (10 vs 3). Starting price: ServiceM8 at $29/mo vs UpKeep at $20/mo. ServiceM8 has 84 unique features while UpKeep has 81 unique features, with 3 features in common.
| ServiceM8 | UpKeep | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 87 | 84 |
| AI-Powered Features | 4 | 10 |
| Starting Price | $29/mo | $20/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 10 | 3 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| AI Smart Helpers |
AI Automation (0 vs 6)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Nova AI | ||
| Photo-to-Parts Creation | ||
| Smart Checklist Builder | ||
| Smart Data Cleanup | ||
| Smart Scheduler | ||
| Work Order Activity Summaries |
Analytics (2 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Job Costing | ||
| Job Profitability |
Asset Management (1 vs 10)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Asset Check In/Check Out | ||
| Asset Lifecycle Tracking | ||
| Asset Management | ||
| Custom Asset Statuses | ||
| Custom Fields for Assets | ||
| Depreciation Tracking | ||
| Equipment Downtime Tracking | ||
| Location Management | ||
| Reliability & Downtime Tracking | ||
| Warranty Tracking |
Automation (0 vs 1)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Workflow Automation |
Billing (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Markup Billing |
Booking (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Online Bookings |
Branding (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Photo Branding |
Calendar (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Calendar Import |
Client Management (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Job & Client History |
Communication (9 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Booking Confirmations | ||
| Booking Reminders | ||
| Customer Feedback | ||
| Email Management | ||
| On the Way SMS | ||
| Quote Follow-up | ||
| Staff Messaging | ||
| Track My Arrival | ||
| Two-Way SMS |
Compliance (0 vs 3)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Full Auditability | ||
| OSHA Compliance Logging | ||
| Signature Capture |
Core (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Job Management |
Core Operations (0 vs 1)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Work Order Management |
Desktop (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Mac & PC App |
Dispatch (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Dispatch Map |
Documents (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Document Scanning |
Email (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Inbox |
Enterprise (0 vs 1)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Multi-Site Module Support |
Extensibility (0 vs 3)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Studio App Builder | ||
| Studio App Marketplace | ||
| UpKeep Studio |
Fleet Management (0 vs 5)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Digital Vehicle Inspections | ||
| UpKeep Fleet | ||
| VIN Lookup | ||
| Vehicle History | ||
| Vehicle Telematics Integration |
Forms (4 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Electronic Forms | ||
| Forms & Certificates | ||
| PDF Fill-in | ||
| Purchased Forms |
Integration (5 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Accounting Integrations | ||
| Automated Supplier Import | ||
| Supplier Invoice Import | ||
| Supplier Invoice Importing | ||
| Timesheet Export |
Integrations (0 vs 3)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| API Access | ||
| Business Integrations | ||
| Custom Integrations |
Inventory (0 vs 3)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Inventory Management | ||
| Multiple Inventory Lines | ||
| Parts & Inventory Management |
Invoicing (3 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Live Invoice Statements | ||
| Progress Invoicing | ||
| Quoting & Invoicing |
IoT (0 vs 8)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| 4G LTE Cellular Gateway | ||
| Current Sensors | ||
| Humidity Sensors | ||
| IoT Sensors | ||
| Temperature Sensors | ||
| UpKeep Edge | ||
| Vibration Sensors | ||
| Water Detection |
Knowledge Management (2 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Billing Knowledge | ||
| Knowledge |
Maintenance (0 vs 1)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Preventive Maintenance Scheduling |
Media (3 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Notes, Photos & Videos | ||
| Photo Markup & Diagrams | ||
| Video Transcription |
Mobile (6 vs 2)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Apple CarPlay | ||
| Barcode Scanning | ||
| Mobile Access | ||
| Mobile Offline Mode | ||
| Mobile-First CMMS | ||
| Offline Access | ||
| ServiceM8 Lite for Android | ||
| Signature Capture |
Navigation (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Integrated Navigation |
Network (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| ServiceM8 Network |
Notifications (1 vs 3)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Daily Email Digest | ||
| Email Notifications | ||
| Push Notifications | ||
| Schedule Change Notifications |
Operations (0 vs 17)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Barcode Scanning | ||
| Custom Work Order Categories | ||
| Custom Work Order Statuses | ||
| Data Importing | ||
| External Request Portal | ||
| File Upload | ||
| Internal Work Requests | ||
| Maintenance Checklists | ||
| Maintenance Services Marketplace | ||
| Meter Reading Software | ||
| Purchase Order Management | ||
| QR Codes | ||
| Request Management | ||
| Teams | ||
| Time & Labor Tracking |
Payments (6 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Automated Payment Follow-ups | ||
| Credit Card Payments | ||
| Deposits | ||
| Mobile Payments | ||
| Online Card Payments | ||
| Tap to Pay on iPhone |
Phone System (6 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| After Hours Call Routing | ||
| Call Groups | ||
| Call Recording & Transcription | ||
| Caller ID | ||
| Remote Working | ||
| ServiceM8 Phone |
Quoting (4 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Bundles | ||
| Online Quote Acceptance | ||
| Proposals | ||
| Quote Options |
Reporting (3 vs 8)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Analytics & Reporting | ||
| Asset Downtime Reports | ||
| Custom Dashboards | ||
| Equipment Reliability Reports | ||
| Itemized Time Reporting | ||
| Parts Consumption Reports | ||
| Reporting | ||
| Requests Analysis | ||
| Shift GPS Report | ||
| Smart Report Helper | ||
| User Login Reports |
Routing (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Auto Routing |
Safety (0 vs 4)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| AI-Powered CAPAs | ||
| Safety Event Reporting | ||
| UpKeep EHS | ||
| Voice-to-Text Reporting |
Scheduling (2 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Recurring Jobs & Maintenance Scheduling | ||
| Scheduling |
Security (2 vs 3)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Account Activity Log | ||
| Custom Roles | ||
| Enterprise Security | ||
| SSO & Custom Roles | ||
| Two Step Authentication |
Signatures (2 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Electronic Signature | ||
| Remote Client Signature |
Task Management (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Checklists & Tasks |
Team Management (3 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Activity Feed | ||
| Staff GPS & Status | ||
| Urgent Dispatch |
Templates (2 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Email & SMS Templates | ||
| Job Templates |
Time Tracking (4 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Auto Time Tracking | ||
| Smart Labour | ||
| Timesheets | ||
| Trip Time Tracking |
Training (0 vs 2)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Certification Tracking | ||
| Learning Management Software |
Voice Control (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Siri Shortcuts |
Web (1 vs 0)
| Feature | ServiceM8 | UpKeep |
|---|---|---|
| Website & Email |
Unique Features
Only in ServiceM8 (84)
AI Smart Helpers
Job Costing
Job Profitability
Markup Billing
Online Bookings
Photo Branding
Calendar Import
Job & Client History
Booking Confirmations
Booking Reminders
Customer Feedback
Email Management
On the Way SMS
Quote Follow-up
Staff Messaging
Track My Arrival
Two-Way SMS
Job Management
Mac & PC App
Dispatch Map
+ 64 more unique features
Only in UpKeep (81)
Nova AI
Photo-to-Parts Creation
Smart Checklist Builder
Smart Data Cleanup
Smart Scheduler
Work Order Activity Summaries
Asset Check In/Check Out
Asset Lifecycle Tracking
Custom Asset Statuses
Custom Fields for Assets
Depreciation Tracking
Equipment Downtime Tracking
Location Management
Reliability & Downtime Tracking
Warranty Tracking
Workflow Automation
Full Auditability
OSHA Compliance Logging
Work Order Management
Multi-Site Module Support
+ 61 more unique features
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