Zoho ManageEngine ServiceDesk Plus vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zoho ManageEngine ServiceDesk Plus offers fewer features (39 vs 98) and fewer integrations (3 vs 4). Starting price: Zoho ManageEngine ServiceDesk Plus at Contact Sales vs Vivantio at $49/mo. Zoho ManageEngine ServiceDesk Plus has 37 unique features while Vivantio has 96 unique features, with 2 features in common.
| Zoho ManageEngine ServiceDesk Plus | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 39 | 98 |
| AI-Powered Features | 7 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 3 | 4 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (6 vs 7)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Script Generation | ||
| Virtual Support Agent |
Asset Management (7 vs 10)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| IT Asset Management (ITAM) | ||
| Impact Maps | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management |
Automation (3 vs 12)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Auto-approvals | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Email to Ticket Conversion | ||
| Follow-the-Sun Routing | ||
| No-code Ticket Handling Automation | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (0 vs 5)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Customer Portal (0 vs 11)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (3 vs 6)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Customizable Ticket Templates | ||
| Linked Custom Fields | ||
| Low-code Custom Modules and Forms | ||
| Multiline Custom Forms | ||
| Visual Ticket Lifecycle Builder |
Deployment (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Developer (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Enterprise (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Multi-instance Service Desk |
Feedback (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (7 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| ITSM / ITIL Support | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog | ||
| Service Level Management |
Integrations (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Deep Native Integrations |
Knowledge Base (0 vs 10)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Knowledge Base | ||
| Knowledge Discovery |
Project Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| IT Project Management |
Reporting (1 vs 14)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Reporting and Live Dashboards | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Multiple IdP |
Task Management (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Configurable Ticket Types |
User Experience (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Mobile App Support | ||
| Self-service Portal |
Vendor Management (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Zoho ManageEngine ServiceDesk Plus (37)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Service Desk
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
+ 17 more unique features
Only in Vivantio (96)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 76 more unique features
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