Zoho ManageEngine ServiceDesk Plus vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zoho ManageEngine ServiceDesk Plus offers fewer features (39 vs 52) and fewer integrations (3 vs 5). Starting price: Zoho ManageEngine ServiceDesk Plus at Contact Sales vs Splashtop at $6/mo. Zoho ManageEngine ServiceDesk Plus has 38 unique features while Splashtop has 51 unique features, with 1 features in common.
| Zoho ManageEngine ServiceDesk Plus | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 39 | 52 |
| AI-Powered Features | 7 | 0 |
| Starting Price | Contact Sales | $6/mo |
| Pricing Tiers | 3 | 14 |
| Integrations | 3 | 5 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Script Generation | ||
| Virtual Support Agent |
Access Control (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Asset Management (7 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| IT Asset Management (ITAM) | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Auto-approvals | ||
| Email to Ticket Conversion | ||
| No-code Ticket Handling Automation |
Collaboration (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Chat |
Core (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Customization (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Customizable Ticket Templates | ||
| Low-code Custom Modules and Forms | ||
| Visual Ticket Lifecycle Builder |
Deployment (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Endpoint Management (0 vs 5)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
Enterprise (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Multi-instance Service Desk |
File Management (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| File Transfer |
IT Support (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Service Desk |
ITSM (7 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog |
Input Devices (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| APIs |
Integrations (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Deep Native Integrations |
Knowledge Management (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Knowledge Base | ||
| Knowledge Discovery |
Management (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| User Computer Management |
Network Security (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Performance (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Project Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| IT Project Management |
Recording & Monitoring (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Reporting (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Reporting and Live Dashboards |
Security & Compliance (0 vs 12)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
User Experience (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Splashtop |
|---|---|---|
| Mobile App Support | ||
| Self-service Portal |
Unique Features
Only in Zoho ManageEngine ServiceDesk Plus (38)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
Visual Ticket Lifecycle Builder
+ 18 more unique features
Only in Splashtop (51)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
User Computer Management
Cloud PKI
Cloud RADIUS
240 FPS Capability
+ 31 more unique features
View Zoho ManageEngine ServiceDesk Plus details View Splashtop details Zoho ManageEngine ServiceDesk Plus alternatives Splashtop alternatives
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