Zoho ManageEngine ServiceDesk Plus vs Sine by Honeywell
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zoho ManageEngine ServiceDesk Plus offers fewer features (39 vs 45) and fewer integrations (3 vs 22). Starting price: Zoho ManageEngine ServiceDesk Plus at Contact Sales vs Sine by Honeywell at $69/mo. Zoho ManageEngine ServiceDesk Plus has 39 unique features while Sine by Honeywell has 45 unique features, with 0 features in common.
| Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 39 | 45 |
| AI-Powered Features | 7 | 1 |
| Starting Price | Contact Sales | $69/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 3 | 22 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Script Generation | ||
| Virtual Support Agent |
API (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Public API |
Asset Management (7 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| Asset Register & Issuance | ||
| IT Asset Management (ITAM) | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Authentication (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Face-check for Quicker Ingress and Egress | ||
| Single Sign-on with SAML |
Automation (3 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Auto-approvals | ||
| Automated Compliance Forms | ||
| Email to Ticket Conversion | ||
| No-code Ticket Handling Automation | ||
| Sine Workflows |
Check-in (0 vs 14)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Capture Visitor Photo | ||
| Check-in via Geofence | ||
| Check-in via Mobile App | ||
| Check-in via iPad Kiosk | ||
| Complete Check-in Process | ||
| Digital Invitations & FastTrack QR Codes | ||
| FastTrack Pre-registration | ||
| Geo-fence Auto Check-in and Check-out | ||
| Invite Visitors Ahead of Time | ||
| Manual Check-in via Dashboard | ||
| Pre-fill Data for Returning Visitors | ||
| Print Visitor Badges with Photo ID | ||
| Self-serve Check-in Kiosks | ||
| Smart Check-in |
Compliance (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Get NDAs or Legal Agreements Signed | ||
| Supplier Compliance Add-on |
Core (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Customization (3 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Brand the Experience | ||
| Customizable Ticket Templates | ||
| Low-code Custom Modules and Forms | ||
| Set Custom Visitor Types | ||
| Visual Ticket Lifecycle Builder |
Deployment (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Enterprise (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Multi-instance Service Desk |
ITSM (7 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog |
Infrastructure (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Unlimited Hosts, Messaging, iPads, and Storage |
Integration (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Native Entra ID Sync | ||
| Outlook Invitation Add-in |
Integrations (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Deep Native Integrations |
Knowledge Management (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Knowledge Base | ||
| Knowledge Discovery |
Localization (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Multiple Language Support |
Multi-location (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Sine Lobbies |
Notifications (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Courier/Delivery Notifications | ||
| Host Notifications | ||
| Visitor and Host Notifications |
Platform (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Mobile-friendly Design | ||
| Web Dashboard | ||
| iPad App - SinePoint Pro | ||
| iPhone and Android App - Sine Pro |
Project Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| IT Project Management |
Reporting (1 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Live List of Everybody Checked In to Site | ||
| Pocket-ready Roll Calls | ||
| Report on Visitor Activity and Export CSV Data | ||
| Reporting and Live Dashboards |
Safety (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Insert Evacuation Diagrams or Health Screening Questions |
Security (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Access Control | ||
| Real-time Visitor Screening | ||
| SecureBridge |
Support (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Real People, Real Support | ||
| Support Articles |
User Experience (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | Sine by Honeywell |
|---|---|---|
| Mobile App Support | ||
| Self-service Portal |
Unique Features
Only in Zoho ManageEngine ServiceDesk Plus (39)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Service Desk
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
+ 19 more unique features
Only in Sine by Honeywell (45)
Public API
Asset Register & Issuance
Face-check for Quicker Ingress and Egress
Single Sign-on with SAML
Automated Compliance Forms
Sine Workflows
Capture Visitor Photo
Check-in via Geofence
Check-in via iPad Kiosk
Check-in via Mobile App
Complete Check-in Process
Digital Invitations & FastTrack QR Codes
FastTrack Pre-registration
Geo-fence Auto Check-in and Check-out
Invite Visitors Ahead of Time
Manual Check-in via Dashboard
Pre-fill Data for Returning Visitors
Print Visitor Badges with Photo ID
Self-serve Check-in Kiosks
Smart Check-in
+ 25 more unique features
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