ServiceChannel vs UpKeep
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceChannel offers fewer features (15 vs 84) and fewer integrations (0 vs 3). Starting price: ServiceChannel at Contact Sales vs UpKeep at $20/mo. ServiceChannel has 13 unique features while UpKeep has 82 unique features, with 2 features in common.
| ServiceChannel | UpKeep | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 15 | 84 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 0 | 3 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI Automation (0 vs 6)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Nova AI | ||
| Photo-to-Parts Creation | ||
| Smart Checklist Builder | ||
| Smart Data Cleanup | ||
| Smart Scheduler | ||
| Work Order Activity Summaries |
Analytics & Reporting (2 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Analytics and Reporting | ||
| Data-Driven Insights |
Assessment Tools (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Facilities Management Maturity Assessment |
Asset Management (2 vs 10)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Asset Check In/Check Out | ||
| Asset Lifecycle Tracking | ||
| Asset Management | ||
| Asset Management Strategy | ||
| Asset Visibility and Tracking | ||
| Custom Asset Statuses | ||
| Custom Fields for Assets | ||
| Depreciation Tracking | ||
| Equipment Downtime Tracking | ||
| Location Management | ||
| Reliability & Downtime Tracking | ||
| Warranty Tracking |
Automation (1 vs 1)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Workflow Automation |
Compliance (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Full Auditability | ||
| OSHA Compliance Logging | ||
| Signature Capture |
Compliance & Sustainability (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Refrigerant Tracking |
Core Operations (0 vs 1)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Work Order Management |
Enterprise (0 vs 1)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Multi-Site Module Support |
Extensibility (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Studio App Builder | ||
| Studio App Marketplace | ||
| UpKeep Studio |
Financial Management (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Budget Management |
Fleet Management (0 vs 5)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Digital Vehicle Inspections | ||
| UpKeep Fleet | ||
| VIN Lookup | ||
| Vehicle History | ||
| Vehicle Telematics Integration |
Integrations (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| API Access | ||
| Business Integrations | ||
| Custom Integrations |
Inventory (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Inventory Management | ||
| Multiple Inventory Lines | ||
| Parts & Inventory Management |
IoT (0 vs 8)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| 4G LTE Cellular Gateway | ||
| Current Sensors | ||
| Humidity Sensors | ||
| IoT Sensors | ||
| Temperature Sensors | ||
| UpKeep Edge | ||
| Vibration Sensors | ||
| Water Detection |
Maintenance (0 vs 1)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Preventive Maintenance Scheduling |
Maintenance Management (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Preventive Maintenance |
Managed Services (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Managed Facilities Services |
Marketplace (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Service Provider Marketplace |
Mobile (0 vs 2)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Mobile Offline Mode | ||
| Mobile-First CMMS |
Notifications (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Daily Email Digest | ||
| Email Notifications | ||
| Push Notifications |
Operations (0 vs 17)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Barcode Scanning | ||
| Custom Work Order Categories | ||
| Custom Work Order Statuses | ||
| Data Importing | ||
| External Request Portal | ||
| File Upload | ||
| Internal Work Requests | ||
| Maintenance Checklists | ||
| Maintenance Services Marketplace | ||
| Meter Reading Software | ||
| Purchase Order Management | ||
| QR Codes | ||
| Request Management | ||
| Teams | ||
| Time & Labor Tracking |
Operations Management (2 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Multi-Location Management | ||
| Work Order Management |
Quality Management (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Quality Assurance and Accountability |
Reporting (0 vs 8)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Analytics & Reporting | ||
| Asset Downtime Reports | ||
| Custom Dashboards | ||
| Equipment Reliability Reports | ||
| Itemized Time Reporting | ||
| Parts Consumption Reports | ||
| Requests Analysis | ||
| User Login Reports |
Safety (0 vs 4)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| AI-Powered CAPAs | ||
| Safety Event Reporting | ||
| UpKeep EHS | ||
| Voice-to-Text Reporting |
Security (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Custom Roles | ||
| Enterprise Security | ||
| SSO & Custom Roles |
Training (0 vs 2)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Certification Tracking | ||
| Learning Management Software |
Vendor Management (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Service Provider Management |
Unique Features
Only in ServiceChannel (13)
Analytics and Reporting
Data-Driven Insights
Facilities Management Maturity Assessment
Asset Management Strategy
Asset Visibility and Tracking
Refrigerant Tracking
Budget Management
Preventive Maintenance
Managed Facilities Services
Service Provider Marketplace
Multi-Location Management
Quality Assurance and Accountability
Service Provider Management
Only in UpKeep (82)
Nova AI
Photo-to-Parts Creation
Smart Checklist Builder
Smart Data Cleanup
Smart Scheduler
Work Order Activity Summaries
Asset Check In/Check Out
Asset Lifecycle Tracking
Asset Management
Custom Asset Statuses
Custom Fields for Assets
Depreciation Tracking
Equipment Downtime Tracking
Location Management
Reliability & Downtime Tracking
Warranty Tracking
Full Auditability
OSHA Compliance Logging
Signature Capture
Multi-Site Module Support
+ 62 more unique features
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