ServiceChannel vs UpKeep
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceChannel offers fewer features (13 vs 84) and fewer integrations (0 vs 3). Starting price: ServiceChannel at Contact Sales vs UpKeep at $20/mo. ServiceChannel has 9 unique features while UpKeep has 80 unique features, with 4 features in common.
| ServiceChannel | UpKeep | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 13 | 84 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 0 | 3 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 30% | 90% |
Feature Comparison by Category
AI Automation (0 vs 6)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Nova AI | ||
| Photo-to-Parts Creation | ||
| Smart Checklist Builder | ||
| Smart Data Cleanup | ||
| Smart Scheduler | ||
| Work Order Activity Summaries |
Analytics (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Performance Data Tracking |
Asset Management (2 vs 10)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Asset Check In/Check Out | ||
| Asset Lifecycle Tracking | ||
| Asset Management | ||
| Custom Asset Statuses | ||
| Custom Fields for Assets | ||
| Depreciation Tracking | ||
| Enterprise Asset Management | ||
| Equipment Downtime Tracking | ||
| Location Management | ||
| Reliability & Downtime Tracking | ||
| Warranty Tracking |
Automation (2 vs 1)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Work Order Management | ||
| Workflow Automation |
Compliance (1 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Full Auditability | ||
| OSHA Compliance Logging | ||
| Refrigerant Tracking | ||
| Signature Capture |
Core Operations (0 vs 1)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Work Order Management |
Data Management (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Single Source of Truth |
Enterprise (0 vs 1)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Multi-Site Module Support |
Extensibility (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Studio App Builder | ||
| Studio App Marketplace | ||
| UpKeep Studio |
Financial Management (1 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Budget Management |
Fleet Management (0 vs 5)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Digital Vehicle Inspections | ||
| UpKeep Fleet | ||
| VIN Lookup | ||
| Vehicle History | ||
| Vehicle Telematics Integration |
Integrations (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| API Access | ||
| Business Integrations | ||
| Custom Integrations |
Inventory (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Inventory Management | ||
| Multiple Inventory Lines | ||
| Parts & Inventory Management |
IoT (0 vs 8)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| 4G LTE Cellular Gateway | ||
| Current Sensors | ||
| Humidity Sensors | ||
| IoT Sensors | ||
| Temperature Sensors | ||
| UpKeep Edge | ||
| Vibration Sensors | ||
| Water Detection |
Maintenance (1 vs 1)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Preventive Maintenance | ||
| Preventive Maintenance Scheduling |
Mobile (0 vs 2)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Mobile Offline Mode | ||
| Mobile-First CMMS |
Notifications (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Daily Email Digest | ||
| Email Notifications | ||
| Push Notifications |
Operations (1 vs 17)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Barcode Scanning | ||
| Custom Work Order Categories | ||
| Custom Work Order Statuses | ||
| Data Importing | ||
| External Request Portal | ||
| File Upload | ||
| Internal Work Requests | ||
| Maintenance Checklists | ||
| Maintenance Services Marketplace | ||
| Meter Reading Software | ||
| Multi-Location Management | ||
| Purchase Order Management | ||
| QR Codes | ||
| Request Management | ||
| Teams |
Reporting (1 vs 8)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Analytics & Reporting | ||
| Asset Downtime Reports | ||
| Custom Dashboards | ||
| Equipment Reliability Reports | ||
| Itemized Time Reporting | ||
| Parts Consumption Reports | ||
| Requests Analysis | ||
| User Login Reports |
Safety (0 vs 4)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| AI-Powered CAPAs | ||
| Safety Event Reporting | ||
| UpKeep EHS | ||
| Voice-to-Text Reporting |
Security (0 vs 3)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Custom Roles | ||
| Enterprise Security | ||
| SSO & Custom Roles |
Service Management (2 vs 0)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Service Provider Marketplace | ||
| ServiceChannel Managed Services |
Training (0 vs 2)
| Feature | ServiceChannel | UpKeep |
|---|---|---|
| Certification Tracking | ||
| Learning Management Software |
Unique Features
Only in ServiceChannel (9)
Performance Data Tracking
Enterprise Asset Management
Refrigerant Tracking
Single Source of Truth
Budget Management
Preventive Maintenance
Multi-Location Management
Service Provider Marketplace
ServiceChannel Managed Services
Only in UpKeep (80)
Nova AI
Photo-to-Parts Creation
Smart Checklist Builder
Smart Data Cleanup
Smart Scheduler
Work Order Activity Summaries
Asset Check In/Check Out
Asset Lifecycle Tracking
Custom Asset Statuses
Custom Fields for Assets
Depreciation Tracking
Equipment Downtime Tracking
Location Management
Reliability & Downtime Tracking
Warranty Tracking
Full Auditability
OSHA Compliance Logging
Signature Capture
Multi-Site Module Support
Studio App Builder
+ 60 more unique features
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