SolarWinds Service Desk vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SolarWinds Service Desk offers fewer features (24 vs 98) and more integrations (6 vs 4). Starting price: SolarWinds Service Desk at $39/mo vs Vivantio at $49/mo. SolarWinds Service Desk has 24 unique features while Vivantio has 98 unique features, with 0 features in common.
| SolarWinds Service Desk | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 24 | 98 |
| AI-Powered Features | 7 | 10 |
| Starting Price | $39/mo | $49/mo |
| Pricing Tiers | 1 | 1 |
| Integrations | 6 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
AI Automation (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Assisted Response |
Artificial Intelligence (5 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (4 vs 10)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| Impact Maps | ||
| License Management | ||
| Network Discovery and Reporting |
Automation (0 vs 12)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Change Management (3 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Management |
Collaboration (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Live Collaboration |
Communication (1 vs 5)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Multi-channel Engagement | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Configuration Management (4 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Customer Portal (0 vs 11)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Incident Management (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Incident Management |
Knowledge Base (0 vs 10)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Reporting (0 vs 14)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (0 vs 1)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Multiple IdP |
Security & Privacy (1 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Segregated Service Desks |
Service Management (3 vs 0)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Task Management (0 vs 1)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in SolarWinds Service Desk (24)
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Change Management
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Incident Management
+ 4 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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