SolarWinds Service Desk vs Splashtop
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SolarWinds Service Desk offers fewer features (24 vs 52) and more integrations (6 vs 5). Starting price: SolarWinds Service Desk at $39/mo vs Splashtop at $6/mo. SolarWinds Service Desk has 24 unique features while Splashtop has 52 unique features, with 0 features in common.
| SolarWinds Service Desk | Splashtop | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 24 | 52 |
| AI-Powered Features | 7 | 0 |
| Starting Price | $39/mo | $6/mo |
| Pricing Tiers | 1 | 14 |
| Integrations | 6 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI Automation (1 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Assisted Response |
Access Control (0 vs 4)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Granular Access Controls | ||
| Just-in-Time Access | ||
| Role Based Access Management | ||
| Scheduled Remote Access |
Artificial Intelligence (5 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (4 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Management | ||
| Network Discovery and Reporting |
Change Management (3 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Management |
Collaboration (1 vs 2)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Live Collaboration | ||
| Screen Sharing and Annotation | ||
| Whiteboard |
Communication (1 vs 1)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Chat | ||
| Multi-channel Engagement |
Configuration Management (4 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Endpoint Management (0 vs 5)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Automated Patching | ||
| Centralized Endpoint Control | ||
| Device Health Monitoring | ||
| Real-time Patch Management | ||
| Software Management |
File Management (0 vs 1)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| File Transfer |
IT Support (0 vs 1)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Service Desk |
Incident Management (1 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Incident Management |
Input Devices (0 vs 2)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Remote Stylus Support | ||
| Wacom Bridge |
Integration (0 vs 1)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| APIs |
Management (0 vs 1)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| User Computer Management |
Network Security (0 vs 2)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Cloud PKI | ||
| Cloud RADIUS |
Performance (0 vs 4)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| 240 FPS Capability | ||
| 4:4:4 Color Accuracy | ||
| High Performance | ||
| High-Fidelity Audio |
Recording & Monitoring (0 vs 3)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Cloud Recording | ||
| Live Monitoring | ||
| Video Session Recording |
Remote Access (0 vs 13)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Attended Access | ||
| Cross Platform Remote Access | ||
| Multi-Monitor Remote Desktop | ||
| Remote Desktop Audio | ||
| Remote Print | ||
| Remote Reboot | ||
| Remote Wake | ||
| Screen Mirroring | ||
| Share My Screen | ||
| Two Users Into One Computer | ||
| USB Passthrough | ||
| Unattended Access | ||
| Unattended Android Remote Access |
Security & Compliance (0 vs 12)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| 2FA | ||
| Antivirus Protection | ||
| End-to-End Encryption | ||
| Endpoint Detection and Response | ||
| Endpoint MFA | ||
| IP Whitelist | ||
| Intrusion Detection | ||
| Logging | ||
| Managed Detection and Response | ||
| SIEM Logging | ||
| Session Audit Logging | ||
| Single Sign On |
Security & Privacy (1 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Segregated Service Desks |
Service Management (3 vs 0)
| Feature | SolarWinds Service Desk | Splashtop |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Unique Features
Only in SolarWinds Service Desk (24)
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Change Management
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Incident Management
+ 4 more unique features
Only in Splashtop (52)
Granular Access Controls
Just-in-Time Access
Role Based Access Management
Scheduled Remote Access
Screen Sharing and Annotation
Whiteboard
Chat
Automated Patching
Centralized Endpoint Control
Device Health Monitoring
Real-time Patch Management
Software Management
File Transfer
Remote Stylus Support
Wacom Bridge
APIs
Service Desk
User Computer Management
Cloud PKI
Cloud RADIUS
+ 32 more unique features
View SolarWinds Service Desk details View Splashtop details SolarWinds Service Desk alternatives Splashtop alternatives
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