Salesmate vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Salesmate offers more features (108 vs 51) and more integrations (22 vs 11). Starting price: Salesmate at $23/mo vs SugarCRM at $375/mo. Salesmate has 108 unique features while SugarCRM has 51 unique features, with 0 features in common.
| Salesmate | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 108 | 51 |
| AI-Powered Features | 17 | 7 |
| Starting Price | $23/mo | $375/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 22 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
AI & Automation (11 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| AI Agent Credits | ||
| AI Autopilot | ||
| AI Co-pilot | ||
| AI Research | ||
| Auto Profile Enrichment | ||
| Automate Support | ||
| Communication Summarization | ||
| Compose Emails | ||
| Contact Insights | ||
| Sandy AI | ||
| Support Co-pilot |
Activity Management (2 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Activities | ||
| Sales Activity Tracking |
Administration (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Team Management |
Automation (6 vs 2)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Auto Assignments | ||
| Business Process Management | ||
| Extra Smart Flow Credits | ||
| Sequences | ||
| Smart Flows | ||
| Smart Queue | ||
| SugarBPM |
Calendar (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Calendar Management |
Call Management (9 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Call Logging | ||
| Call Recordings | ||
| Call Trackers and Insights | ||
| Call Transcriptions | ||
| Click-to-Call | ||
| Conversation History | ||
| Power Dialer | ||
| Virtual Phone Numbers | ||
| Voicemail Drop |
Collaboration (1 vs 1)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Activity Streams | ||
| Team Inbox |
Communication (3 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Calling and Texting | ||
| Conversation Inbox | ||
| Texts |
Contact Management (3 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Bulk Actions | ||
| Contact Management | ||
| Filters / Segmentation / Search |
Core CRM (0 vs 4)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (7 vs 1)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| CRM Customization and Configuration | ||
| Calculated Fields | ||
| Custom Activity Types | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Validation Rules | ||
| Formula Fields | ||
| Multiple Currencies and Timezones |
Data (0 vs 1)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Data Enrichment |
Data Management (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Custom Duplicate Management |
Document Management (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Documents |
Email Analytics (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Email Metrics |
Email Integration (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| 2-Way Email Sync |
Email Management (6 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Bulk Emails | ||
| Dedicated IP Address | ||
| Email Subscription | ||
| Email Templates | ||
| Email Tracking | ||
| Integrated Inbox |
Email Marketing (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Email Campaign |
Infrastructure (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Dedicated IP |
Integration (0 vs 6)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Lead Capture (2 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Web Form | ||
| Web Forms |
Lead Management (3 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Lead Scoring | ||
| MQL Scoring | ||
| Segmentation |
Localization (0 vs 2)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Marketing Analytics (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Marketing Insights |
Marketing Automation (2 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Lead Nurturing | ||
| Text Campaigns |
Marketing Optimization (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| AB Testing |
Messaging (2 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Text & MMS | ||
| Text Messaging (SMS) |
Mobile (1 vs 2)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Mobile CRM | ||
| Mobile CRM Maps | ||
| Mobility |
Project Management (0 vs 1)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Reporting & Analytics (13 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Activity Reports | ||
| Advanced Goal Management | ||
| Custom Dashboard and Reports | ||
| Custom Reports | ||
| Custom Views / Segments / Reports | ||
| Deal Pipeline Forecast | ||
| Detailed Analytics | ||
| Goal-Oriented Reports | ||
| Goals | ||
| Pipeline & Revenue Reports | ||
| Reports | ||
| Sales Activity Reports | ||
| Visual Sales Reports |
Sales (0 vs 7)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Sales Management (5 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Deal Credit Split | ||
| Deal Management | ||
| Product & Quote Management | ||
| Product Management | ||
| Quotes |
Sales Pipeline (2 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Deal Pipeline Stages | ||
| Visual Sales Pipeline |
Scheduling (2 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Meeting Scheduler | ||
| Schedule Meetings |
Security (0 vs 1)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Security & Compliance (1 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Audit Logs |
Security & Permissions (4 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Field-Based Permissions | ||
| IP Restriction | ||
| SSO | ||
| User Roles and Access Control |
Support & Training (4 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| 24x7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding Consultation | ||
| Quarterly Business Review |
Support Analytics (3 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| CSAT / CES Surveys | ||
| Satisfaction Reports | ||
| Surveys |
Support Management (6 vs 0)
| Feature | Salesmate | SugarCRM |
|---|---|---|
| Chat | ||
| Knowledge Management | ||
| SLAs | ||
| Service Level Agreements | ||
| Social Media Support | ||
| Ticket Management |
Unique Features
Only in Salesmate (108)
Activities
Sales Activity Tracking
Team Management
AI Agent Credits
AI Autopilot
AI Co-pilot
AI Research
Auto Profile Enrichment
Automate Support
Communication Summarization
Compose Emails
Contact Insights
Sandy AI
Support Co-pilot
Auto Assignments
Extra Smart Flow Credits
Sequences
Sequences
Smart Flows
Smart Queue
+ 88 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
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