RingCentral RingCX vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
RingCentral RingCX offers more features (93 vs 53) and more integrations (14 vs 8). Starting price: RingCentral RingCX at Contact Sales vs Voiso at $30/mo. RingCentral RingCX has 92 unique features while Voiso has 52 unique features, with 1 features in common.
| RingCentral RingCX | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 93 | 53 |
| AI-Powered Features | 9 | 8 |
| Starting Price | Contact Sales | $30/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 14 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 3 | |
| Data Quality | 75% | 90% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| AI Sentiment Analysis |
Administration (6 vs 0)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Agent Skill Assignment | ||
| Easy Admin Interface | ||
| IVR Designer | ||
| SLA Management | ||
| Scripting Designer | ||
| Seasonal Scaling |
Agent Tools (10 vs 0)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Agent Scripting | ||
| Availability Status | ||
| Co-browse | ||
| Dynamic Reply Assistance | ||
| Gamification | ||
| Real-time Interaction and Behavioral Coaching | ||
| Remote Agent Support | ||
| Response Templates | ||
| Transfer and Approval | ||
| Unified Omnichannel Customer View |
Analytics (10 vs 7)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Ambassador and Detractor Identification | ||
| Analytics and Dashboards | ||
| Business Intelligence Integration | ||
| Call Transcription | ||
| Historical Analytics | ||
| Multilingual Call Translation | ||
| Omnichannel Analytics | ||
| Performance Management | ||
| Prebuilt Reports | ||
| Real-Time Call Transcription | ||
| Real-time Analytics |
Automation (5 vs 4)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| AI Virtual Agents | ||
| AI-driven Agent Assistance | ||
| Automatic Callback | ||
| Call Deflection | ||
| Chatbot | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| IVR/Self-service | ||
| Text-to-Speech |
Channels (22 vs 0)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Apple Messages for Business | ||
| Custom Channel SDKs | ||
| Email Management | ||
| Facebook Messenger Integration | ||
| Google Business Messages | ||
| In-app Messaging | ||
| Inbound Voice | ||
| Intercom | ||
| Internet Fax | ||
| Live Chat | ||
| Messaging | ||
| Omnichannel Support | ||
| Outbound Voice | ||
| Paging | ||
| Reviews Management |
Chat (0 vs 1)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Web Chat |
Collaboration (4 vs 0)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Collaboration | ||
| Company-wide Collaboration | ||
| PBX Integration | ||
| Shared Directory |
Communication (0 vs 1)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Omnichannel Communication |
Compliance (6 vs 0)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| DNC Compliance | ||
| HIPAA Compliance | ||
| PCI-DSS Compliance | ||
| STIR/SHAKEN Compliance | ||
| TCPA Compliance |
Inbound (0 vs 6)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (2 vs 1)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| 99.99% Uptime SLA | ||
| Cloud Infrastructure | ||
| Geo-Redundant Infrastructure |
Integration (7 vs 3)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| API & Webhooks | ||
| CRM Integrations | ||
| Click to Call | ||
| Helpdesk Integrations | ||
| Microsoft CRM Integration | ||
| Open APIs | ||
| Salesforce CRM Integration | ||
| Screen Pops | ||
| SugarCRM Integration | ||
| Zendesk Integration |
Messaging (0 vs 3)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS |
Mobile (0 vs 1)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Voiso Mobile App |
Outbound (5 vs 7)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Call Blending | ||
| Campaign Management | ||
| List Management | ||
| Local Caller ID | ||
| Number Validator | ||
| Outbound Dialers | ||
| Power Dialing |
Quality (0 vs 1)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Reporting (0 vs 6)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Routing (7 vs 0)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| AI Digital Routing | ||
| Answering Rules | ||
| Data-driven Routing | ||
| Omnichannel Routing | ||
| Skills-based Routing | ||
| Smart Routing | ||
| Voicemail Routing |
Security (0 vs 6)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Security Log Streaming |
Storage (0 vs 2)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Supervisor Tools (6 vs 0)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Call Monitoring | ||
| Call Recording | ||
| Coaching and Learning Tools | ||
| Dual Listening | ||
| Quality Management | ||
| Screen Recording |
Voice (0 vs 3)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workforce Management (2 vs 0)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Workforce Engagement (WEM) | ||
| Workforce Management (WFM) |
Workspace (0 vs 1)
| Feature | RingCentral RingCX | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in RingCentral RingCX (92)
Agent Skill Assignment
Easy Admin Interface
IVR Designer
Scripting Designer
Seasonal Scaling
SLA Management
Agent Scripting
Availability Status
Co-browse
Dynamic Reply Assistance
Gamification
Real-time Interaction and Behavioral Coaching
Remote Agent Support
Response Templates
Transfer and Approval
Unified Omnichannel Customer View
AI Sentiment Analysis
Ambassador and Detractor Identification
Analytics and Dashboards
Business Intelligence Integration
+ 72 more unique features
Only in Voiso (52)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Geo-Redundant Infrastructure
API & Webhooks
+ 32 more unique features
View RingCentral RingCX details View Voiso details RingCentral RingCX alternatives Voiso alternatives
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