ResourceSpace vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ResourceSpace offers fewer features (33 vs 98) and more integrations (9 vs 4). Starting price: ResourceSpace at Free vs Vivantio at $49/mo. ResourceSpace has 33 unique features while Vivantio has 98 unique features, with 0 features in common.
| ResourceSpace | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 33 | 98 |
| AI-Powered Features | 6 | 10 |
| Starting Price | Free | $49/mo |
| Pricing Tiers | 5 | 1 |
| Integrations | 9 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (5 vs 7)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-Powered Metadata Management | ||
| Automated Speech to Text | ||
| Facial Recognition | ||
| Natural Language Search | ||
| Reverse Image Search |
Access Control (1 vs 0)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Public Asset Access |
Asset Management (1 vs 10)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps | ||
| Version Control |
Automation (1 vs 12)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Automated Tagging | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (2 vs 0)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Collaborative Working | ||
| Real-time Updates |
Communication (0 vs 5)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (1 vs 0)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| GDPR Compliance |
Configuration (0 vs 3)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Development (1 vs 0)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Test Instance |
Enterprise (1 vs 0)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Custom Contract Support |
Feedback (0 vs 3)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Import/Export (2 vs 0)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Data Export | ||
| SFTP Drop Folder |
Infrastructure (4 vs 0)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| 24/7 Availability Monitoring | ||
| High Performance Infrastructure | ||
| Off-Site Backups | ||
| RAID Redundancy |
Integration (3 vs 0)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| API Access | ||
| Enterprise SSO Integration | ||
| System Integration Support |
Interface (2 vs 0)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Custom Interface Branding | ||
| Team-Specific Dashboards |
Knowledge Base (0 vs 10)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Reporting (2 vs 14)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| BI Integrations | ||
| Brand Consistency Tracking | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Usage Tracking and Reporting |
Security (5 vs 1)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Audit Trails | ||
| Data Encryption | ||
| Granular Permissions | ||
| Multiple IdP | ||
| Secure URL Sharing | ||
| User Group Filtering |
Task Management (0 vs 1)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Third Party Management |
Workflow (2 vs 0)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Upload Review | ||
| Workflow States |
Workspace (0 vs 4)
| Feature | ResourceSpace | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in ResourceSpace (33)
Public Asset Access
AI-Powered Metadata Management
Automated Speech to Text
Facial Recognition
Natural Language Search
Reverse Image Search
Version Control
Automated Tagging
Collaborative Working
Real-time Updates
GDPR Compliance
Test Instance
Custom Contract Support
Data Export
SFTP Drop Folder
24/7 Availability Monitoring
High Performance Infrastructure
Off-Site Backups
RAID Redundancy
API Access
+ 13 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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