Request Tracker vs Zuddl
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Request Tracker offers more features (68 vs 23) and fewer integrations (7 vs 8). Starting price: Request Tracker at Free vs Zuddl at Contact Sales. Request Tracker has 67 unique features while Zuddl has 22 unique features, with 1 features in common.
| Request Tracker | Zuddl | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 68 | 23 |
| AI-Powered Features | 0 | 2 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 2 | 3 |
| Integrations | 7 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| AI Content Repurposing | ||
| Conversational Agents |
Access Control (3 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Administration (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| RT Configuration in Web Admin UI |
Asset Management (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Tangible and Intangible Asset Management |
Audit & Compliance (2 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (6 vs 1)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Automated Custom Templates | ||
| Automated Workflows | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Change Management (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Change Management |
Collaboration (1 vs 1)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Speaker & Exhibitor Portal | ||
| Ticket Locking |
Communication (2 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Communications (0 vs 1)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Email Communications |
Compliance (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| GDPR Support |
Customer Communication (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (2 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (5 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Data Export |
Email (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Rich Message Types |
Email Composer (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| WYSIWYG Editor |
Email Management (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Seamless Email Integration |
Event Setup (0 vs 1)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Agenda Configuration |
Extensibility (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| RT Extensions |
File Management (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Drag and Drop Attachments |
Hosting (3 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Scalability |
Integration (2 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Command-Line Interface | ||
| RSS Feeds |
Integrations (1 vs 2)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| CRM Integration | ||
| Native Integrations | ||
| REST 2 API + Zapier |
Knowledge Management (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Knowledge Base / Articles |
Lead Management (0 vs 1)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Lead Capture |
Localization (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Multilingual UI |
Management (0 vs 2)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Event Hub | ||
| Event Series Management |
Marketing (0 vs 1)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Branded Landing Pages |
Mobile (0 vs 1)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Attendee App |
Notifications (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Automatic Notifications |
Onsite Operations (0 vs 2)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Badge Printing | ||
| Onsite Solutions |
Organization (2 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Registration (0 vs 1)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Registration & Ticketing |
Reporting (6 vs 1)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Advanced Reporting | ||
| Analytics & Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (2 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Search (2 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (1 vs 3)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Audit Trails | ||
| Granular Role Management | ||
| PGP and S/MIME Support | ||
| SSO (Single Sign-On) |
Support Services (2 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Templates (0 vs 1)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Ready-to-Run Templates |
Time Management (1 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Time Tracking |
UI/UX (3 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Virtual Events (0 vs 2)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Virtual & Hybrid Events | ||
| Virtual Production Studio |
Workflow (3 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (2 vs 0)
| Feature | Request Tracker | Zuddl |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in Request Tracker (67)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 47 more unique features
Only in Zuddl (22)
AI Content Repurposing
Conversational Agents
Speaker & Exhibitor Portal
Email Communications
Agenda Configuration
CRM Integration
Native Integrations
Lead Capture
Event Hub
Event Series Management
Branded Landing Pages
Attendee App
Badge Printing
Onsite Solutions
Registration & Ticketing
Analytics & Reporting
Audit Trails
Granular Role Management
SSO (Single Sign-On)
Ready-to-Run Templates
+ 2 more unique features
Want to build your own alternative to Request Tracker or Zuddl?
Analyze it with Reap