Request Tracker vs Universe
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Request Tracker offers more features (68 vs 64) and fewer integrations (7 vs 9). Starting price: Request Tracker at Free vs Universe at Contact Sales. Request Tracker has 68 unique features while Universe has 64 unique features, with 0 features in common.
| Request Tracker | Universe | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 68 | 64 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 2 | 3 |
| Integrations | 7 | 9 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
Access Control (3 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Administration (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| RT Configuration in Web Admin UI |
Analytics & Reporting (0 vs 6)
| Feature | Request Tracker | Universe |
|---|---|---|
| Account Dashboard | ||
| Audience Insights | ||
| Customized Recurring Reports | ||
| Detailed Cross-Event Analytics | ||
| Integrated Conversion Tracking | ||
| Real-time Analytics and Insights |
Asset Management (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Tangible and Intangible Asset Management |
Audit & Compliance (2 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (6 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Change Management (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Change Management |
Checkout (0 vs 3)
| Feature | Request Tracker | Universe |
|---|---|---|
| Checkout Customization | ||
| Custom Checkout Questions | ||
| Waiting Room |
Collaboration (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Ticket Locking |
Communication (2 vs 4)
| Feature | Request Tracker | Universe |
|---|---|---|
| Automatic Email Reminders | ||
| Custom Order Messages | ||
| Live Chat | ||
| Private Internal Notes | ||
| Purchase Receipts | ||
| Ticket Resend |
Compliance (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| GDPR Support |
Customer Communication (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (2 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customer Service (0 vs 3)
| Feature | Request Tracker | Universe |
|---|---|---|
| Extended Chargeback Support | ||
| Refund Management | ||
| Standard Chargeback Support |
Customization (5 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (1 vs 1)
| Feature | Request Tracker | Universe |
|---|---|---|
| Data Export | ||
| Data Ownership |
Developer Tools (0 vs 3)
| Feature | Request Tracker | Universe |
|---|---|---|
| GraphQL API | ||
| Open API | ||
| Webhooks |
Email (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Rich Message Types |
Email Composer (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| WYSIWYG Editor |
Email Management (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Seamless Email Integration |
Event Management (0 vs 4)
| Feature | Request Tracker | Universe |
|---|---|---|
| Event Creation | ||
| Event Manager | ||
| Inventory Control | ||
| Timed-Entry Schedule Management |
Extensibility (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| RT Extensions |
File Management (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Drag and Drop Attachments |
Hosting (3 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Scalability |
Integration (2 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Command-Line Interface | ||
| RSS Feeds |
Integrations (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| REST 2 API + Zapier |
Knowledge Management (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Knowledge Base / Articles |
Localization (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Multilingual UI |
Marketing (0 vs 5)
| Feature | Request Tracker | Universe |
|---|---|---|
| Distribution Network | ||
| Fan Data Access | ||
| Marketing Strategy | ||
| Partner Marketing Services | ||
| Sponsorship Opportunities |
Notifications (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Automatic Notifications |
Onsite Management (0 vs 4)
| Feature | Request Tracker | Universe |
|---|---|---|
| Custom Badges | ||
| Custom Paper Tickets | ||
| RFID Access Control | ||
| Scan and Sell at Door |
Organization (2 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Payments (0 vs 8)
| Feature | Request Tracker | Universe |
|---|---|---|
| Additional Fee Options | ||
| Advanced Payouts | ||
| Cardholder Presales | ||
| Fee Control | ||
| Multiple Payment Methods | ||
| Payment Plans | ||
| Payment Processing | ||
| Tax Management |
Pricing (0 vs 2)
| Feature | Request Tracker | Universe |
|---|---|---|
| Dynamic Pricing | ||
| Pricing Optimization Analysis |
Reporting (6 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (2 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Sales Channels (0 vs 6)
| Feature | Request Tracker | Universe |
|---|---|---|
| Partner Affiliate Channels | ||
| Sell on Facebook | ||
| Sell on Ticketmaster | ||
| Sell on Universe Discover | ||
| Sell on Your Website | ||
| Website Embed |
Search (2 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| PGP and S/MIME Support |
Support (0 vs 7)
| Feature | Request Tracker | Universe |
|---|---|---|
| Contact Center Support | ||
| Dedicated Account Manager | ||
| Email Support | ||
| Online Help Center | ||
| Onsite Support | ||
| Priority Email Support | ||
| Scalable Customer Support |
Support Services (2 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Team Management (0 vs 1)
| Feature | Request Tracker | Universe |
|---|---|---|
| Team Permissions |
Ticket Management (0 vs 7)
| Feature | Request Tracker | Universe |
|---|---|---|
| Date and Time Changes | ||
| Digital QR-Coded Tickets | ||
| Ticket Transfers | ||
| Ticket Upgrades | ||
| Tiered Ticketing | ||
| Unlimited Add-ons | ||
| Unlimited Ticket Types |
Time Management (1 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Time Tracking |
UI/UX (3 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Workflow (3 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (2 vs 0)
| Feature | Request Tracker | Universe |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
Only in Universe (64)
Account Dashboard
Audience Insights
Customized Recurring Reports
Detailed Cross-Event Analytics
Integrated Conversion Tracking
Real-time Analytics and Insights
Checkout Customization
Custom Checkout Questions
Waiting Room
Automatic Email Reminders
Custom Order Messages
Purchase Receipts
Ticket Resend
Extended Chargeback Support
Refund Management
Standard Chargeback Support
Data Ownership
GraphQL API
Open API
Webhooks
+ 44 more unique features
View Request Tracker details View Universe details Request Tracker alternatives Universe alternatives
Want to build your own alternative to Request Tracker or Universe?
Analyze it with Reap