Request Tracker vs Swoogo
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Request Tracker offers more features (68 vs 21) and more integrations (7 vs 1). Starting price: Request Tracker at Free vs Swoogo at Contact Sales. Request Tracker has 68 unique features while Swoogo has 21 unique features, with 0 features in common.
| Request Tracker | Swoogo | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 68 | 21 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 2 | 0 |
| Integrations | 7 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 40% |
Feature Comparison by Category
API & Development (0 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Developer Tools & Open API |
Access Control (3 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Administration (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| RT Configuration in Web Admin UI |
Analytics & Reporting (0 vs 5)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Cross Event Reporting | ||
| Data Insights | ||
| Event Dashboards | ||
| Global Attendee Record | ||
| Real-time Insights |
Asset Management (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Tangible and Intangible Asset Management |
Attendee Management (0 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Attendee Tracking |
Audit & Compliance (2 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (6 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Change Management (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Change Management |
Check-in (0 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Onsite Check-in |
Collaboration (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Ticket Locking |
Communication (2 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Communications (0 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Built-in Communications |
Compliance (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| GDPR Support |
Content Management (0 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Session & Speaker Management |
Customer Communication (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (2 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (5 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Data Export |
Email (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Rich Message Types |
Email Composer (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| WYSIWYG Editor |
Email Management (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Seamless Email Integration |
Extensibility (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| RT Extensions |
File Management (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Drag and Drop Attachments |
Hosting (3 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Scalability |
Integration (2 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Command-Line Interface | ||
| RSS Feeds |
Integrations (1 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Integrations | ||
| REST 2 API + Zapier |
Knowledge Management (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Knowledge Base / Articles |
Localization (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Multilingual UI |
Marketing (0 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Event Marketing |
Marketing Automation (0 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Automated Communications |
Mobile (0 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Event Mobile Apps |
Networking (0 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| 1:1 Meeting Hosting |
Notifications (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Automatic Notifications |
Organization (2 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Registration (0 vs 2)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Personalized Registration | ||
| Registration & Event Websites |
Reporting (6 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (2 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Search (2 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| PGP and S/MIME Support |
Sponsorship (0 vs 1)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Sponsor Management |
Support Services (2 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Time Management (1 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Time Tracking |
UI/UX (3 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Virtual Events (0 vs 3)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Fully Branded Virtual Events | ||
| Streaming Integration | ||
| Virtual & Hybrid Events |
Workflow (3 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (2 vs 0)
| Feature | Request Tracker | Swoogo |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
Only in Swoogo (21)
Cross Event Reporting
Data Insights
Event Dashboards
Global Attendee Record
Real-time Insights
Developer Tools & Open API
Attendee Tracking
Onsite Check-in
Built-in Communications
Session & Speaker Management
Integrations
Event Marketing
Automated Communications
Event Mobile Apps
1:1 Meeting Hosting
Personalized Registration
Registration & Event Websites
Sponsor Management
Fully Branded Virtual Events
Streaming Integration
+ 1 more unique features
Want to build your own alternative to Request Tracker or Swoogo?
Analyze it with Reap