Request Tracker vs Swapcard
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Request Tracker offers fewer features (68 vs 117) and fewer integrations (7 vs 11). Starting price: Request Tracker at Free vs Swapcard at Contact Sales. Request Tracker has 68 unique features while Swapcard has 117 unique features, with 0 features in common.
| Request Tracker | Swapcard | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 68 | 117 |
| AI-Powered Features | 0 | 13 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 2 | 9 |
| Integrations | 7 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| AI Smart Meeting Generator | ||
| AI-Generated Leads | ||
| AI-Powered Matchmaking | ||
| Exhibitor Recommendations | ||
| Personalized Recommendations | ||
| Sherlock AI | ||
| Virtual Event AI Assistant |
Access Control (3 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Accessibility (0 vs 1)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Web Accessibility |
Administration (1 vs 1)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Organization Management | ||
| RT Configuration in Web Admin UI |
Analytics (0 vs 7)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Analytics & Dashboards | ||
| Analytics Dashboard | ||
| Engagement and Behavior Analytics | ||
| Exhibitor and Sponsorship Performance Reporting | ||
| Registration and Intent Data | ||
| Revenue and Monetization Insights | ||
| Session & Event Rating |
Asset Management (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Tangible and Intangible Asset Management |
Audit & Compliance (2 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (6 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Branding (0 vs 3)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Branded Web & Mobile App | ||
| Mobile Branded App | ||
| White Label App |
Change Management (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Change Management |
Collaboration (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Ticket Locking |
Communication (2 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Community (0 vs 5)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| 365 Event Hub | ||
| 365 Networking | ||
| 365 Newsfeed | ||
| 365 Partners List | ||
| Year-round Community Engagement |
Compliance (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| GDPR Support |
Configuration (0 vs 6)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Custom Fields | ||
| Event Builder | ||
| Flexible Configuration and Customization | ||
| Groups & Permissions | ||
| Networking Access Control | ||
| Portfolio-wide Consistency |
Content Management (0 vs 5)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| 365 On-Demand Content | ||
| On-Demand Content | ||
| Program Builder | ||
| Sessions & Speaker Portal | ||
| Speaker & Abstract Submission |
Customer Communication (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (2 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (5 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Data Export |
Email (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Rich Message Types |
Email Composer (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| WYSIWYG Editor |
Email Management (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Seamless Email Integration |
Engagement (0 vs 13)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Attendee Engagement | ||
| Chat to Exhibitor | ||
| Emails & Notifications | ||
| Group Discussions | ||
| Live Discussions | ||
| Mobile Event Guide | ||
| Mobile and Web App | ||
| Newsfeed | ||
| Personalized Event Center | ||
| Polls & Questions | ||
| Private Chats & Calls | ||
| Push Notifications | ||
| Roundtables |
Exhibitor Management (0 vs 7)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Documents and Items | ||
| Exhibitor Center | ||
| Exhibitor Management Portal | ||
| Member Roles | ||
| Sales Booth | ||
| Self-Service Exhibitor Management | ||
| Virtual Booth |
Extensibility (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| RT Extensions |
File Management (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Drag and Drop Attachments |
Hosting (3 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Incident Management with RTIR |
Infrastructure (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Scalability |
Integration (2 vs 1)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Command-Line Interface | ||
| RSS Feeds | ||
| Widgets |
Integrations (1 vs 7)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| CRM Sync | ||
| Connector Integrations | ||
| Custom Integrations | ||
| Enterprise-Grade Integrations | ||
| Native Integrations | ||
| REST 2 API + Zapier | ||
| Ready-Made Integrations | ||
| iFrame Integrations |
Knowledge Management (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Knowledge Base / Articles |
Lead Management (0 vs 9)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Exhibitor Lead Capture | ||
| Exhibitor Lead Center | ||
| Exhibitor Lead Qualifiers | ||
| Lead Capture | ||
| Lead Generation | ||
| Lead Reports | ||
| Lead Retrieval | ||
| Lead Scoring & Management | ||
| Leads Report |
Localization (1 vs 1)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Multi-Language & Timezone Support | ||
| Multilingual UI |
Monetization (0 vs 11)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| 365 Marketplace | ||
| Ad Placements | ||
| Advanced Banner Ads | ||
| Exhibitor Marketplace | ||
| Marketplace | ||
| Pre-event Networking Monetization | ||
| Private & Limited Sessions | ||
| Self-Serve Exhibitor Marketplace | ||
| Sponsored Push Notifications | ||
| Sponsored Sessions & Content | ||
| Sponsorship Package Management |
Networking (0 vs 7)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Hosted Buyer & Smart Meetings | ||
| Meetings to Exhibitor | ||
| Networking & Matchmaking | ||
| Participant View | ||
| Peer Chat and AI Matchmaking | ||
| Private & Multi-Participant Meetings | ||
| Score & Export Contacts |
Notifications (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Automatic Notifications |
Onsite Operations (0 vs 9)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| AV Production Services | ||
| Access Control | ||
| Badge Printing | ||
| Check-in | ||
| Interactive Floor Maps | ||
| Interactive Floor Plan | ||
| Onsite Check-in and Badge Printing | ||
| Session Tracking and Access Control | ||
| Swapcard Go |
Organization (2 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Platform (0 vs 1)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Cross-Platform Support |
Registration (0 vs 10)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Advanced & Enterprise Registration | ||
| Dynamic Ticketing and Pricing | ||
| Embedded Registration | ||
| Enterprise Registration | ||
| Fast Registration | ||
| Flexible Registration Flows | ||
| Guest Mode | ||
| Payment Processing | ||
| Promotional Discounts | ||
| Tiered Pricing |
Reporting (6 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (2 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Search (2 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| PGP and S/MIME Support |
Support (0 vs 2)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| 24/7 Global Support | ||
| Onsite Professional Services |
Support Services (2 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Time Management (1 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Time Tracking |
UI/UX (3 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Video (0 vs 4)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Backstage | ||
| Closed Captioning | ||
| Live Stream | ||
| Pre-recorded and Simi-live |
Workflow (3 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (2 vs 0)
| Feature | Request Tracker | Swapcard |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
Only in Swapcard (117)
Web Accessibility
Organization Management
AI Smart Meeting Generator
AI-Generated Leads
AI-Powered Matchmaking
Exhibitor Recommendations
Personalized Recommendations
Sherlock AI
Virtual Event AI Assistant
Analytics & Dashboards
Analytics Dashboard
Engagement and Behavior Analytics
Exhibitor and Sponsorship Performance Reporting
Registration and Intent Data
Revenue and Monetization Insights
Session & Event Rating
Branded Web & Mobile App
Mobile Branded App
White Label App
365 Event Hub
+ 97 more unique features
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