Request Tracker vs SpotMe
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Request Tracker offers fewer features (68 vs 108) and more integrations (7 vs 3). Starting price: Request Tracker at Free vs SpotMe at Contact Sales. Request Tracker has 68 unique features while SpotMe has 108 unique features, with 0 features in common.
| Request Tracker | SpotMe | |
|---|---|---|
| Category | Event Management | Event Management |
| Total Features | 68 | 108 |
| AI-Powered Features | 0 | 3 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 2 | 4 |
| Integrations | 7 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
Access (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Web Application |
Access Control (3 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Custom Roles and Permissions | ||
| Fine-Grained Rights and Access Control | ||
| Role Based Security |
Administration (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| RT Configuration in Web Admin UI |
Agenda Management (0 vs 5)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Agenda Adapts to User Timezone | ||
| Agenda Browser and Builder | ||
| Agenda Management | ||
| Multi-stream Agenda Management | ||
| Personalized Agenda Management |
Analytics & Reporting (0 vs 9)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Attendance Reports | ||
| Attendance Tracking | ||
| Behavior Analytics | ||
| Content Consumption Analytics | ||
| Event & Session Analytics | ||
| Event Comparison | ||
| Registration Analytics | ||
| Usage Analytics | ||
| Usage Reports |
Asset Management (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Tangible and Intangible Asset Management |
Attendee Experience (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Role-based Attendee Experiences |
Attendee Management (0 vs 3)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Attendee Management | ||
| Event Check-in | ||
| Event Registration |
Audit & Compliance (2 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Full Conversation History | ||
| Full Ticket Audit Trail |
Authentication (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Active Directory, SAML, and Other Authentication |
Automation (6 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Automated Custom Templates | ||
| Automatic Ticket Assignment | ||
| Automation via Scrips and Actions | ||
| Scheduled Tickets | ||
| Ticket Automation | ||
| Ticket Escalations |
Change Management (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Change Management |
Collaboration (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Ticket Locking |
Communication (2 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Live Chat | ||
| Private Internal Notes |
Communications (0 vs 8)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Attendee Notifications | ||
| Content Update Notifications | ||
| Custom Email Templates | ||
| Invitation and Reminders Emailing | ||
| Personalized Alerts | ||
| Post-event Communications | ||
| Pre-event Communications | ||
| Push Notifications and Alerts |
Compliance (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| GDPR Support |
Compliance & Tracking (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| CEU Tracking & Certificates |
Content Management (0 vs 11)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Content Annotation | ||
| Content Digests | ||
| Content Library | ||
| Content Management System | ||
| Content Notes and Bookmarks | ||
| Content Repository | ||
| Document Distribution | ||
| Interactive Page Builder | ||
| On-demand Content | ||
| Pre-recorded Videos | ||
| Replay Live Streamed Sessions |
Customer Communication (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Live Chat Hosting Server |
Customer Experience (2 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Satisfaction Surveys | ||
| Self-Service Customer Portal |
Customization (5 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Branded Logos, Banners and Colors | ||
| Customizable Ticket Statuses | ||
| Theme Builder for Branding | ||
| Ticket Entry Form Builder | ||
| Unlimited Custom Fields | ||
| Unlimited Customizable Queues |
Data Management (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Data Export |
Distribution (0 vs 2)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Branded App on Enterprise Stores | ||
| Branded App on Public App Stores |
Email (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Rich Message Types |
Email Composer (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| WYSIWYG Editor |
Email Management (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Seamless Email Integration |
Engagement (0 vs 7)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Activity Feed | ||
| Feed Mentions, Likes and Replies | ||
| Feed Targeting | ||
| Feed Video Posts | ||
| Gamification | ||
| Multiple Feeds | ||
| Pinned Posts |
Event Management (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Multi-event Support |
Extensibility (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| RT Extensions |
Feedback (0 vs 2)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Survey and Feedback | ||
| Targeted Surveys |
File Management (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Drag and Drop Attachments |
Gamification (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Prize Store |
Hosting (3 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| AWS Image Deployment | ||
| Cloud RT Hosting | ||
| On-Premise Deployment |
Incident Management (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Incident Management with RTIR |
Information Management (0 vs 2)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Logistics & Information Pages | ||
| Personalized Information Pages |
Infrastructure (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Scalability |
Integration (2 vs 3)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Built-in Integrations | ||
| Command-Line Interface | ||
| Developer API | ||
| MarTech and SFA Integration | ||
| RSS Feeds |
Integrations (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| REST 2 API + Zapier |
Interactive Tools (0 vs 10)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Augmented Reality Activities | ||
| Augmented Reality Scanner | ||
| Chatbots | ||
| Interactive Tools | ||
| Live Polls | ||
| Poll Moderation | ||
| Q&A | ||
| Q&A Moderation | ||
| Quizzes | ||
| Word Clouds |
Knowledge Management (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Knowledge Base / Articles |
Lead Management (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Lead Collection |
Localization (1 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Multi-language Support | ||
| Multilingual UI |
Managed Services (0 vs 7)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Campaign Build | ||
| Live Coordination | ||
| Live Interpretation | ||
| Live Production | ||
| Onsite Coordination | ||
| Onsite Participant Desk | ||
| Speaker Orientation |
Mobile Experience (0 vs 6)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Event App Builder | ||
| Mobile Event App | ||
| Native Android App | ||
| Native iOS App | ||
| Offline Availability | ||
| Venue Maps |
Moderation (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Feed Moderation |
Navigation (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Search |
Networking (0 vs 9)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| 1-1 Chat | ||
| 1-1 Video Calls | ||
| Attendee Chat | ||
| Attendee List with Profiles | ||
| Attendee Networking | ||
| Contact Matchmaking | ||
| Contact Requests | ||
| Group Chat | ||
| Meeting Requests |
Notifications (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Automatic Notifications |
Organization (2 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Ticket Priority | ||
| Ticket Tagging |
Registration (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Session Registration |
Reporting (6 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Advanced Reporting | ||
| Charting Interface | ||
| Data Visualization with Charts | ||
| Report Exports | ||
| Scheduled Reports and Dashboards | ||
| Transaction Query Builder |
SLA (2 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Business Hours Support for SLA | ||
| SLA Management |
Search (2 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Full Text Searching | ||
| Multiple Search Options |
Security (1 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| PGP and S/MIME Support | ||
| Single Sign-on (SSO) |
Speaker Management (0 vs 3)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Call-for-Papers Support | ||
| Speaker Directory | ||
| Speaker Management |
Sponsor Management (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Sponsor Map, Directory and Profiles |
Support (0 vs 5)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| 24/7 Support Chat | ||
| 24/7 Support Email | ||
| 24/7 Support Phone | ||
| Knowledge Base | ||
| Virtual Concierge |
Support Services (2 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Extension Customization Support | ||
| Workflow Design Support |
Templates (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| App & Site Templates |
Time Management (1 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Time Tracking |
Training (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Training Videos |
UI/UX (3 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Dark Theme | ||
| Inline Edit | ||
| Responsive Theme Design |
Virtual Experience (0 vs 1)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Virtual Lobby |
Workflow (3 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Approvals | ||
| Bulk Actions | ||
| Predefined Ticket Actions |
Workflow Automation (2 vs 0)
| Feature | Request Tracker | SpotMe |
|---|---|---|
| Automated Workflows | ||
| Workflow Builder |
Unique Features
Only in Request Tracker (68)
Custom Roles and Permissions
Fine-Grained Rights and Access Control
Role Based Security
RT Configuration in Web Admin UI
Tangible and Intangible Asset Management
Full Conversation History
Full Ticket Audit Trail
Active Directory, SAML, and Other Authentication
Automated Custom Templates
Automatic Ticket Assignment
Automation via Scrips and Actions
Scheduled Tickets
Ticket Automation
Ticket Escalations
Change Management
Ticket Locking
Live Chat
Private Internal Notes
GDPR Support
Live Chat Hosting Server
+ 48 more unique features
Only in SpotMe (108)
Web Application
Agenda Adapts to User Timezone
Agenda Browser and Builder
Agenda Management
Multi-stream Agenda Management
Personalized Agenda Management
Attendance Reports
Attendance Tracking
Behavior Analytics
Content Consumption Analytics
Event & Session Analytics
Event Comparison
Registration Analytics
Usage Analytics
Usage Reports
Role-based Attendee Experiences
Attendee Management
Event Check-in
Event Registration
Attendee Notifications
+ 88 more unique features
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