RemotePC vs Vision Helpdesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
RemotePC offers more features (51 vs 40) and fewer integrations (6 vs 7). Starting price: RemotePC at $0.83/mo vs Vision Helpdesk at $10/mo. RemotePC has 51 unique features while Vision Helpdesk has 40 unique features, with 0 features in common.
| RemotePC | Vision Helpdesk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 51 | 40 |
| AI-Powered Features | 0 | 1 |
| Starting Price | $0.83/mo | $10/mo |
| Pricing Tiers | 6 | 18 |
| Integrations | 6 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Virtual Agent |
Access Control (3 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access | ||
| Staff Team Roles & Admin Access |
Access Method (2 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Analytics (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Online Visitor Tracking |
Asset Management (0 vs 2)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Asset Management | ||
| CMDB |
Augmented Reality (1 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (2 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (0 vs 5)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Automation and Workflow Rules | ||
| Live Chat Automation | ||
| Live Chat Workflow Rules | ||
| Macros | ||
| Rules & Task Automation |
Backup & Recovery (3 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Billing (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Incident Billing & Time Tracking |
Catalog Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Product and Service Catalog |
Change Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Change Management |
Collaboration (2 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Invite To Collaborate | ||
| Whiteboard |
Communication (2 vs 2)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Chat | ||
| Live Chat | ||
| Meeting: Video Conferencing Solution | ||
| Multi-Company Live Chat |
Compliance (1 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Compliance | ||
| ITIL/ITSM Compliance |
Contract Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Contract Management |
Core Access (1 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (2 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Customer Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Client Management |
Customer Portal (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Self Service Customer Portal |
Deployment (1 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Deployment |
Display Management (2 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (1 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| 4:4:4 Color |
Email Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Email Queue, SMTP & Email Templates |
Feedback Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Customer Feedback, Ratings & Survey |
File Management (3 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Form Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Custom Fields & Form Builder |
Hardware Integration (1 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| USB Device Redirection |
Incident Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Incident Management |
Integration (1 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Live Chat Widgets | ||
| NinjaOne Integration |
Knowledge Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Knowledge Base Management |
Localization (0 vs 2)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Multi-Language & Multi Time Zones | ||
| Multi-Language Help Desk |
Media (2 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile Support (2 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Multi-Tenancy (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Multi-Company Support |
Notifications (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Email Alerts |
Organization (1 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Computer Grouping |
Performance (1 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Performance Viewer |
Printing (1 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Remote Printing |
Privacy (1 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Blank Host Screen |
Problem Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Problem Management |
Recording (2 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Release Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Release Management |
Reporting (1 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Logs and Reports | ||
| Reports & Analytics |
Routing (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Round Robin |
SLA Management (0 vs 2)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Multiple Schedules & SLA | ||
| SLA Rules and Incident Escalation |
Scalability (1 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Scalable |
Security (1 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Data Isolation | ||
| Secure Remote Access |
Service Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Service Catalog Management |
Support (4 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (2 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
Task Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Task Management |
Team Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Staff Management |
Ticket Management (0 vs 1)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Multi-Channel Ticket Management |
User Management (4 vs 0)
| Feature | RemotePC | Vision Helpdesk |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
Only in Vision Helpdesk (40)
Staff Team Roles & Admin Access
Virtual Agent
Online Visitor Tracking
Asset Management
CMDB
Automation and Workflow Rules
Live Chat Automation
Live Chat Workflow Rules
Macros
Rules & Task Automation
Incident Billing & Time Tracking
Product and Service Catalog
Change Management
Live Chat
Multi-Company Live Chat
ITIL/ITSM Compliance
Contract Management
Client Management
Self Service Customer Portal
Email Queue, SMTP & Email Templates
+ 20 more unique features
View RemotePC details View Vision Helpdesk details RemotePC alternatives Vision Helpdesk alternatives
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