RemotePC vs Spiceworks Cloud Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
RemotePC offers more features (51 vs 26) and more integrations (6 vs 5). Starting price: RemotePC at $0.83/mo vs Spiceworks Cloud Help Desk at $6/mo. RemotePC has 51 unique features while Spiceworks Cloud Help Desk has 26 unique features, with 0 features in common.
| RemotePC | Spiceworks Cloud Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 51 | 26 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $0.83/mo | $6/mo |
| Pricing Tiers | 6 | 2 |
| Integrations | 6 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
Access Control (3 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (2 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Augmented Reality (1 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (2 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (0 vs 6)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Automated Responses | ||
| Automatic Ticket Assignment & Routing | ||
| Bulk Actions | ||
| Repeatable Checklists | ||
| Tasklists & Checklists | ||
| Ticket Rules |
Backup & Recovery (3 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Collaboration (2 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Invite To Collaborate | ||
| Whiteboard |
Communication (2 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Chat | ||
| Meeting: Video Conferencing Solution |
Compliance (1 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Compliance |
Core Access (1 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Always-ON Remote Access |
Core Functionality (0 vs 1)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Ticket Management |
Cross-Platform (2 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Customization (0 vs 1)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Attributes |
Deployment (1 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Deployment |
Display Management (2 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (1 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| 4:4:4 Color |
File Management (3 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (1 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| USB Device Redirection |
Infrastructure (0 vs 1)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Cloud-Based Hosting |
Integration (1 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| NinjaOne Integration |
Knowledge Management (0 vs 2)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Articles | ||
| Knowledge Base |
Media (2 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile (0 vs 1)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Mobile App |
Mobile Support (2 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Monitoring (0 vs 2)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Activity Streams | ||
| Incident Tracking |
Notifications (0 vs 1)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Email Alerts |
Organization (1 vs 2)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Computer Grouping | ||
| Custom Ticket Queues | ||
| Custom Ticket Views |
Performance (1 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Performance Viewer |
Printing (1 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Remote Printing |
Privacy (1 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Blank Host Screen |
Recording (2 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (1 vs 3)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Customizable Reporting | ||
| Logs and Reports | ||
| Power BI Data Connector | ||
| Reporting & Dashboards |
Scalability (1 vs 1)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Scalable | ||
| Unlimited End Users |
Security (1 vs 1)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Secure Remote Access | ||
| TOTP-based MFA |
Support (4 vs 1)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Live Chat Support | ||
| Phone Support |
System Management (2 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
User Experience (0 vs 1)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Ad-Free Experience |
User Interface (0 vs 2)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Custom Web Portal | ||
| End User Portal |
User Management (4 vs 0)
| Feature | RemotePC | Spiceworks Cloud Help Desk |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
Only in Spiceworks Cloud Help Desk (26)
Automated Responses
Automatic Ticket Assignment & Routing
Bulk Actions
Repeatable Checklists
Tasklists & Checklists
Ticket Rules
Ticket Management
Custom Attributes
Cloud-Based Hosting
Custom Articles
Knowledge Base
Mobile App
Activity Streams
Incident Tracking
Email Alerts
Custom Ticket Queues
Custom Ticket Views
Customizable Reporting
Power BI Data Connector
Reporting & Dashboards
+ 6 more unique features
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