RemotePC vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
RemotePC offers more features (51 vs 48) and fewer integrations (6 vs 15). Starting price: RemotePC at $0.83/mo vs SolarWinds Service Desk at Contact Sales. RemotePC has 51 unique features while SolarWinds Service Desk has 48 unique features, with 0 features in common.
| RemotePC | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 51 | 48 |
| AI-Powered Features | 0 | 9 |
| Starting Price | $0.83/mo | Contact Sales |
| Pricing Tiers | 6 | 3 |
| Integrations | 6 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
AI (0 vs 8)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Assisted Response | ||
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Virtual Agent | ||
| Virtual Agent Premier |
Access Control (3 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Administration (0 vs 2)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Custom Roles | ||
| Groups |
Asset Management (0 vs 7)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Contract Management | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Compliance | ||
| License Management | ||
| Network Discovery | ||
| Network Discovery & Reporting |
Augmented Reality (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (0 vs 2)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Advanced Automations | ||
| Runbooks |
Backup & Recovery (3 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Change Management (0 vs 2)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Collaboration (2 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Invite To Collaborate | ||
| Live Collaboration | ||
| Whiteboard |
Communication (2 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Chat | ||
| Meeting: Video Conferencing Solution | ||
| Multi-channel Engagement |
Compliance (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Compliance |
Configuration Management (0 vs 5)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core Access (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Always-ON Remote Access |
Core ITSM (0 vs 2)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Change Management | ||
| Incident Management |
Cross-Platform (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Customization (0 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Custom Fields and Forms |
Deployment (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Deployment |
Display Management (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| 4:4:4 Color |
File Management (3 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| USB Device Redirection |
Integration (1 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| API Access | ||
| NinjaOne Integration |
Knowledge Management (0 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Knowledge Base |
Localization (0 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Internationalization |
Maintenance (0 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Product Updates |
Media (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile Support (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Organization (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Computer Grouping |
Performance (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Performance Viewer |
Printing (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Remote Printing |
Privacy (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Blank Host Screen |
Recording (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (1 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Logs and Reports | ||
| Scheduled Reports |
Scalability (1 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Scalable | ||
| Unlimited Requestors |
Security (1 vs 2)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Data Center Selection | ||
| Multi-Factor Authentication (MFA) | ||
| Secure Remote Access |
Service Management (0 vs 4)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Support (4 vs 4)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| 24/7 Live Chat Support | ||
| 24/7 Live Support | ||
| Advanced Support | ||
| Chat, Phone and Email Support | ||
| Email and Chat Support | ||
| Email and Community Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
User Experience (0 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Service Portal |
User Management (4 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
Only in SolarWinds Service Desk (48)
Custom Roles
Groups
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
+ 28 more unique features
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