RemotePC vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
RemotePC offers more features (51 vs 39) and more integrations (6 vs 3). Starting price: RemotePC at $0.83/mo vs Zoho ManageEngine ServiceDesk Plus at Contact Sales. RemotePC has 51 unique features while Zoho ManageEngine ServiceDesk Plus has 39 unique features, with 0 features in common.
| RemotePC | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 51 | 39 |
| AI-Powered Features | 0 | 7 |
| Starting Price | $0.83/mo | Contact Sales |
| Pricing Tiers | 6 | 3 |
| Integrations | 6 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Script Generation | ||
| Virtual Support Agent |
Access Control (3 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (2 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Asset Management (0 vs 7)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| IT Asset Management (ITAM) | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Augmented Reality (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (2 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Automation (0 vs 3)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto-approvals | ||
| Email to Ticket Conversion | ||
| No-code Ticket Handling Automation |
Backup & Recovery (3 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Collaboration (2 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Invite To Collaborate | ||
| Whiteboard |
Communication (2 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Chat | ||
| Meeting: Video Conferencing Solution |
Compliance (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Compliance |
Core (0 vs 2)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Core Access (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (2 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Customization (0 vs 3)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Customizable Ticket Templates | ||
| Low-code Custom Modules and Forms | ||
| Visual Ticket Lifecycle Builder |
Deployment (1 vs 3)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Display Management (2 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 4:4:4 Color |
Enterprise (0 vs 1)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-instance Service Desk |
File Management (3 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| USB Device Redirection |
ITSM (0 vs 7)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog |
Integration (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| NinjaOne Integration |
Integrations (0 vs 1)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Deep Native Integrations |
Knowledge Management (0 vs 2)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Base | ||
| Knowledge Discovery |
Media (2 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile Support (2 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Organization (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Computer Grouping |
Performance (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Performance Viewer |
Printing (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Remote Printing |
Privacy (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Blank Host Screen |
Project Management (0 vs 1)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Recording (2 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (1 vs 1)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Logs and Reports | ||
| Reporting and Live Dashboards |
Scalability (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Scalable |
Security (1 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Secure Remote Access |
Support (4 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (2 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
User Experience (0 vs 2)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App Support | ||
| Self-service Portal |
User Management (4 vs 0)
| Feature | RemotePC | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (39)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Service Desk
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
+ 19 more unique features
View RemotePC details View Zoho ManageEngine ServiceDesk Plus details RemotePC alternatives Zoho ManageEngine ServiceDesk Plus alternatives
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