RemotePC vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
RemotePC offers more features (51 vs 24). Starting price: RemotePC at $0.83/mo vs SolarWinds Service Desk at $39/mo. RemotePC has 51 unique features while SolarWinds Service Desk has 24 unique features, with 0 features in common.
| RemotePC | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 51 | 24 |
| AI-Powered Features | 0 | 7 |
| Starting Price | $0.83/mo | $39/mo |
| Pricing Tiers | 6 | 1 |
| Integrations | 6 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI Automation (0 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Assisted Response |
Access Control (3 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Attended Access | ||
| Role-based Access Control | ||
| Schedule Remote Access |
Access Method (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Access via Web | ||
| RDP Connector |
Artificial Intelligence (0 vs 5)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (0 vs 4)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Management | ||
| Network Discovery and Reporting |
Augmented Reality (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Vision: AR-powered live video sharing |
Authentication (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Active Directory / SSO | ||
| Single Sign-On |
Backup & Recovery (3 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Endpoint Cloud Backup | ||
| Google Workspace Backup | ||
| Microsoft Office 365 Backup |
Change Management (0 vs 3)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Management |
Collaboration (2 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Invite To Collaborate | ||
| Live Collaboration | ||
| Whiteboard |
Communication (2 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Chat | ||
| Meeting: Video Conferencing Solution | ||
| Multi-channel Engagement |
Compliance (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Compliance |
Configuration Management (0 vs 4)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Core Access (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Always-ON Remote Access |
Cross-Platform (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Linux Remote Access | ||
| Platform Independent Access |
Deployment (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Deployment |
Display Management (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Multi-To-Multi Monitor | ||
| Screen Resolution Adjustment |
Display Quality (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| 4:4:4 Color |
File Management (3 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Drag and Drop | ||
| File Transfer | ||
| Remote File Access |
Hardware Integration (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| USB Device Redirection |
Incident Management (0 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Incident Management |
Integration (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| NinjaOne Integration |
Media (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Mic Passthrough | ||
| Play Sound Remotely |
Mobile Support (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Access Android Devices | ||
| Remote Access via Mobiles |
Organization (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Computer Grouping |
Performance (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Performance Viewer |
Printing (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Remote Printing |
Privacy (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Blank Host Screen |
Recording (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Record Remote Sessions | ||
| Session Recording |
Reporting (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Logs and Reports |
Scalability (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Scalable |
Security (1 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Secure Remote Access |
Security & Privacy (0 vs 1)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Segregated Service Desks |
Service Management (0 vs 3)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Support (4 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| 24/7 Live Support | ||
| Email and Chat Support | ||
| HelpDesk: On-demand Remote Support | ||
| Phone Support |
System Management (2 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Remote Reboot | ||
| Wake-on-LAN |
User Management (4 vs 0)
| Feature | RemotePC | SolarWinds Service Desk |
|---|---|---|
| Active Directory Sync | ||
| Create Groups | ||
| Multiple Users into one Computer | ||
| Unlimited User Licenses |
Unique Features
Only in RemotePC (51)
Attended Access
Role-based Access Control
Schedule Remote Access
Access via Web
RDP Connector
Vision: AR-powered live video sharing
Active Directory / SSO
Single Sign-On
Endpoint Cloud Backup
Google Workspace Backup
Microsoft Office 365 Backup
Invite To Collaborate
Whiteboard
Chat
Meeting: Video Conferencing Solution
Compliance
Always-ON Remote Access
Linux Remote Access
Platform Independent Access
Deployment
+ 31 more unique features
Only in SolarWinds Service Desk (24)
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Change Management
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Incident Management
+ 4 more unique features
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