Re:amaze vs SolarWinds Web Help Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 33) and more integrations (11 vs 10). Starting price: Re:amaze at $29/mo vs SolarWinds Web Help Desk at Contact Sales. Re:amaze has 47 unique features while SolarWinds Web Help Desk has 33 unique features, with 0 features in common.
| Re:amaze | SolarWinds Web Help Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 33 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 5 | 1 |
| Integrations | 11 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 85% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Analytics (7 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (0 vs 8)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Asset Association with Tickets | ||
| Asset Discovery and Reporting | ||
| Asset Management | ||
| Hardware Asset Tracking | ||
| Purchase Order Tracking | ||
| Software Asset Tracking | ||
| User Asset Assignment | ||
| Warranty and Lease Tracking |
Automation (6 vs 5)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Approval Workflow Automation | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Email to Ticket Conversion | ||
| Order Bot | ||
| SLA Escalation | ||
| Ticket Assignment and Routing | ||
| Ticket Routing Rules | ||
| Welcome Bot | ||
| Workflows |
Change Management (0 vs 2)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Change Advisory Board | ||
| Change Management |
Collaboration (1 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Team Presence |
Communication (5 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Configuration (0 vs 2)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Color Coding and Sorting | ||
| SLA Configuration |
Core Platform (1 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Shared Inbox |
Customization (2 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Forms (1 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Contact Forms |
Incident Management (0 vs 2)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Incident Tracking | ||
| Parent-Child Ticket Relationships |
Integration (3 vs 5)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Active Directory Integration | ||
| Email Integration | ||
| ITOM Integration | ||
| LDAP Integration | ||
| Remote Support Integration | ||
| Social Media Channels | ||
| SolarWinds Network Management Integration | ||
| Website Integration |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (0 vs 2)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Knowledge Base Articles in Tickets | ||
| Knowledge Base Management |
Marketing (1 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Notifications (0 vs 1)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Email and SMS Alerts |
Organization (3 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (1 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Quick Answers |
Reporting (0 vs 2)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| SLA Monitoring by Status | ||
| SLA Reporting |
Scheduling (1 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Office Hours |
Security (1 vs 0)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Role Permissions |
Self-Service (0 vs 1)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Self-Service Resolution |
Task Management (0 vs 1)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Task Management |
Ticketing (0 vs 2)
| Feature | Re:amaze | SolarWinds Web Help Desk |
|---|---|---|
| Central Ticketing System | ||
| Streamlined Ticketing Management |
Unique Features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
Only in SolarWinds Web Help Desk (33)
Asset Association with Tickets
Asset Discovery and Reporting
Asset Management
Hardware Asset Tracking
Purchase Order Tracking
Software Asset Tracking
User Asset Assignment
Warranty and Lease Tracking
Approval Workflow Automation
Email to Ticket Conversion
SLA Escalation
Ticket Assignment and Routing
Ticket Routing Rules
Change Advisory Board
Change Management
Color Coding and Sorting
SLA Configuration
Incident Tracking
Parent-Child Ticket Relationships
Active Directory Integration
+ 13 more unique features
View Re:amaze details View SolarWinds Web Help Desk details Re:amaze alternatives SolarWinds Web Help Desk alternatives
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