Re:amaze vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers fewer features (47 vs 98) and more integrations (11 vs 4). Starting price: Re:amaze at $29/mo vs Vivantio at $49/mo. Re:amaze has 47 unique features while Vivantio has 98 unique features, with 0 features in common.
| Re:amaze | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 98 |
| AI-Powered Features | 9 | 10 |
| Starting Price | $29/mo | $49/mo |
| Pricing Tiers | 5 | 1 |
| Integrations | 11 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 90% |
Feature Comparison by Category
AI (5 vs 7)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Reply Drafting | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Analytics (7 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (0 vs 10)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (6 vs 12)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Order Bot | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates |
CRM (0 vs 5)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (1 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Team Presence |
Communication (5 vs 5)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Classic Chat Mode | ||
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Live Chat | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Configuration (0 vs 3)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core Platform (1 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Shared Inbox |
Customer Portal (0 vs 11)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (2 vs 6)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Custom Hosted Domain | ||
| Customizable Email Appearance | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Forms (1 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Contact Forms |
ITSM (0 vs 2)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (3 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (4 vs 10)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| AI Knowledge Base | ||
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Feedback | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| FAQ Center | ||
| FAQ Edit History | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Marketing (1 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (3 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (1 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Quick Answers |
Reporting (0 vs 14)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Scheduling (1 vs 0)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Office Hours |
Security (1 vs 1)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Multiple IdP | ||
| Role Permissions |
Task Management (0 vs 1)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Re:amaze | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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