Re:amaze vs Spiceworks
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 44) and fewer integrations (11 vs 30). Starting price: Re:amaze at $29/mo vs Spiceworks at $30/mo. Re:amaze has 46 unique features while Spiceworks has 43 unique features, with 1 features in common.
| Re:amaze | Spiceworks | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 44 |
| AI-Powered Features | 9 | 6 |
| Starting Price | $29/mo | $30/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 11 | 30 |
| Shared Features | 1 | |
| Shared Integrations | 4 | |
| Data Quality | 85% | 72% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Administration (0 vs 2)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Multi-Tenant Support | ||
| Role-Based Access Control |
Analytics (7 vs 6)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| IT Spend Analytics | ||
| Performance Optimization Recommendations | ||
| Predictive Ticket Analytics | ||
| Reporting | ||
| Reporting and Analytics | ||
| Satisfaction Surveys | ||
| Scheduled Reports | ||
| Staff Performance Reporting | ||
| Survey and Feedback |
Asset Management (0 vs 7)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Asset Management | ||
| Automated Asset Discovery | ||
| Configuration Management Database | ||
| Dependency Mapping | ||
| Hardware Warranty Tracking | ||
| Inventory Forecasting | ||
| Software License Tracking |
Automation (6 vs 3)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Automated Workflows | ||
| Automation Recipes | ||
| Batch Operations | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflows |
Collaboration (1 vs 1)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Team Collaboration | ||
| Team Presence |
Communication (5 vs 0)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Core Platform (1 vs 0)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Shared Inbox |
Customization (2 vs 2)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Custom Fields | ||
| Custom Hosted Domain | ||
| Customizable Email Appearance | ||
| White-Label Support Portal |
Data Management (0 vs 1)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Bulk Import/Export |
Forms (1 vs 0)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Contact Forms |
Integration (3 vs 3)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| API and Webhooks | ||
| Email Integration | ||
| Social Media Channels | ||
| Third-Party App Marketplace | ||
| Website Integration |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (0 vs 1)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Knowledge Base |
Marketing (1 vs 0)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 1)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (3 vs 0)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (1 vs 0)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Quick Answers |
Scheduling (1 vs 0)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Office Hours |
Search (0 vs 1)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| AI-Powered Search |
Security (1 vs 3)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Audit Logs | ||
| Data Backup and Recovery | ||
| Role Permissions | ||
| Single Sign-On |
Service Management (0 vs 9)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| AI-Powered Ticket Routing | ||
| Change Management | ||
| Help Desk Ticketing | ||
| Incident Management | ||
| Problem Management | ||
| Request Fulfillment | ||
| SLA Management | ||
| Ticketing Templates | ||
| Time Tracking |
Support (0 vs 2)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Community Forums | ||
| Training and Certification |
User Experience (0 vs 2)
| Feature | Re:amaze | Spiceworks |
|---|---|---|
| Customer Portal | ||
| User Portal |
Unique Features
Only in Re:amaze (46)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 26 more unique features
Only in Spiceworks (43)
Multi-Tenant Support
Role-Based Access Control
IT Spend Analytics
Performance Optimization Recommendations
Predictive Ticket Analytics
Reporting and Analytics
Scheduled Reports
Survey and Feedback
Asset Management
Automated Asset Discovery
Configuration Management Database
Dependency Mapping
Hardware Warranty Tracking
Inventory Forecasting
Software License Tracking
Automated Workflows
Automation Recipes
Batch Operations
Team Collaboration
Custom Fields
+ 23 more unique features
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