Re:amaze vs ServiceNow
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 40) and fewer integrations (11 vs 26). Starting price: Re:amaze at $29/mo vs ServiceNow at $65/mo. Re:amaze has 47 unique features while ServiceNow has 40 unique features, with 0 features in common.
| Re:amaze | ServiceNow | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 40 |
| AI-Powered Features | 9 | 17 |
| Starting Price | $29/mo | $65/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 11 | 26 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 85% | 70% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
AI & Analytics (0 vs 3)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Now Intelligence | ||
| Predictive Intelligence | ||
| ServiceNow AI |
AI & Automation (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Virtual Agent |
Analytics (7 vs 2)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Performance Analytics | ||
| Process Mining | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Automation (6 vs 2)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Robotic Process Automation (RPA) | ||
| Welcome Bot | ||
| Workflow Automation | ||
| Workflows |
Collaboration (1 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Team Presence |
Communication (5 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Core Platform (1 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Shared Inbox |
Customer Service (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Customer Service Management |
Customization (2 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Feedback (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Survey Management |
Field Service (0 vs 2)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Field Service Management | ||
| Territory Management |
Financial Management (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| IT Financial Management |
Forms (1 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Contact Forms |
Governance (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Compliance and Governance |
HR Services (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Employee Service Management |
IT Operations (0 vs 11)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Asset Management | ||
| Business Service Mapping | ||
| Change Management | ||
| Configuration Management Database (CMDB) | ||
| Discovery and Service Mapping | ||
| Event Management | ||
| IT Operations Management | ||
| IT Service Management (ITSM) | ||
| Incident Management | ||
| Problem Management | ||
| Release Management |
Integration (3 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| API and Integrations | ||
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Knowledge Management |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (1 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (3 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Platform (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| App Engine |
Procurement (0 vs 2)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Contract Lifecycle Management | ||
| Procurement |
Productivity (1 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Quick Answers |
Project Management (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Project Portfolio Management |
Quality (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Quality Management |
Risk Management (0 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Vendor Risk Management |
Scheduling (1 vs 0)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Office Hours |
Security (1 vs 1)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Role Permissions | ||
| Security Operations Center (SOC) |
Service Delivery (0 vs 4)
| Feature | Re:amaze | ServiceNow |
|---|---|---|
| Demand Management | ||
| Request Management | ||
| Service Catalog | ||
| Service Health |
Unique Features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
Only in ServiceNow (40)
Now Intelligence
Predictive Intelligence
ServiceNow AI
Virtual Agent
Performance Analytics
Process Mining
Robotic Process Automation (RPA)
Workflow Automation
Customer Service Management
Survey Management
Field Service Management
Territory Management
IT Financial Management
Compliance and Governance
Employee Service Management
API and Integrations
Asset Management
Business Service Mapping
Change Management
Configuration Management Database (CMDB)
+ 20 more unique features
Want to build your own alternative to Re:amaze or ServiceNow?
Analyze it with Reap