Razuna vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Razuna offers fewer features (71 vs 98) and more integrations (6 vs 4). Starting price: Razuna at $99/mo vs Vivantio at $49/mo. Razuna has 71 unique features while Vivantio has 98 unique features, with 0 features in common.
| Razuna | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 71 | 98 |
| AI-Powered Features | 10 | 10 |
| Starting Price | $99/mo | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 6 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Razuna | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
AI & Automation (6 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Advanced Document AI | ||
| Advanced Image AI | ||
| Auto-Tagging | ||
| Automatic Metadata Extraction | ||
| Brand & Logo Detection | ||
| Image Recognition |
Administration (4 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Advanced User Management | ||
| Co-Administrators | ||
| Multi-Tenant Capabilities | ||
| Users & Groups |
Asset Management (0 vs 10)
| Feature | Razuna | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (0 vs 12)
| Feature | Razuna | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Razuna | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (6 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Approval Workflows | ||
| Comments & Annotations | ||
| Guest Upload & Approval | ||
| Team Collaboration | ||
| Upload Links | ||
| Workspaces |
Communication (0 vs 5)
| Feature | Razuna | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | Razuna | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Razuna | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (4 vs 6)
| Feature | Razuna | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Dedicated Appliances | ||
| Linked Custom Fields | ||
| Multiline Custom Forms | ||
| On-Premise Deployment | ||
| White Label Options | ||
| Worldwide Server Location |
Developer (0 vs 2)
| Feature | Razuna | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Editing (1 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Online Image Editor |
Feedback (0 vs 3)
| Feature | Razuna | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
File Management (8 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Automatic Preview Generation | ||
| Bulk Upload | ||
| Collect+ Web Extension | ||
| Drag & Drop Upload | ||
| Fast Transfer | ||
| File Renditions | ||
| Folder Synchronization | ||
| Multiple File Format Support |
ITSM (0 vs 2)
| Feature | Razuna | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (9 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Canto Migration | ||
| Dropbox Integration | ||
| Email Import | ||
| Embed Files | ||
| REST API | ||
| Raycast Extension | ||
| Razuna Desktop App | ||
| S3 Integration | ||
| Zapier Integration |
Knowledge Base (0 vs 10)
| Feature | Razuna | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Organization (6 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Collections | ||
| Custom Fields | ||
| Favorites | ||
| Sorting | ||
| Tags & Labels | ||
| Views (Saved Searches) |
Performance (2 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Cloudflare Acceleration | ||
| Worldwide CDN |
Reporting (0 vs 14)
| Feature | Razuna | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Search & Discovery (6 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| AI-Powered Search | ||
| Conversational Search | ||
| Full-Text Search | ||
| Semantic Search | ||
| Similar Image Search | ||
| Smart Filters |
Security (9 vs 1)
| Feature | Razuna | Vivantio |
|---|---|---|
| Bank-Level Encryption | ||
| Daily Backups | ||
| GDPR-Compliant Hosting | ||
| Granular Access Controls | ||
| HIPAA-Compliant Hosting | ||
| Multiple IdP | ||
| OAuth Integration | ||
| SSO / SAML Integration | ||
| Two-Factor Authentication | ||
| Usage Rights Tracking |
Services (1 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Custom Development |
Sharing (4 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Branded Portals | ||
| Customized Download Options | ||
| Shareable File Links | ||
| Shareable Folder Links |
Support (3 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Support | ||
| Unlimited Training |
Task Management (0 vs 1)
| Feature | Razuna | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Razuna | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Razuna | Vivantio |
|---|---|---|
| Third Party Management |
Version Control (2 vs 0)
| Feature | Razuna | Vivantio |
|---|---|---|
| Automatic Versioning | ||
| Version Control |
Workspace (0 vs 4)
| Feature | Razuna | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Razuna (71)
Advanced User Management
Co-Administrators
Multi-Tenant Capabilities
Users & Groups
Advanced Document AI
Advanced Image AI
Auto-Tagging
Automatic Metadata Extraction
Brand & Logo Detection
Image Recognition
Approval Workflows
Comments & Annotations
Guest Upload & Approval
Team Collaboration
Upload Links
Workspaces
Dedicated Appliances
On-Premise Deployment
White Label Options
Worldwide Server Location
+ 51 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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