Razuna vs ServiceNow
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Razuna offers more features (71 vs 40) and fewer integrations (6 vs 26). Starting price: Razuna at $99/mo vs ServiceNow at $65/mo. Razuna has 71 unique features while ServiceNow has 40 unique features, with 0 features in common.
| Razuna | ServiceNow | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 71 | 40 |
| AI-Powered Features | 10 | 17 |
| Starting Price | $99/mo | $65/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 6 | 26 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI & Analytics (0 vs 3)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Now Intelligence | ||
| Predictive Intelligence | ||
| ServiceNow AI |
AI & Automation (6 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Advanced Document AI | ||
| Advanced Image AI | ||
| Auto-Tagging | ||
| Automatic Metadata Extraction | ||
| Brand & Logo Detection | ||
| Image Recognition | ||
| Virtual Agent |
Administration (4 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Advanced User Management | ||
| Co-Administrators | ||
| Multi-Tenant Capabilities | ||
| Users & Groups |
Analytics (0 vs 2)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Performance Analytics | ||
| Process Mining |
Automation (0 vs 2)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Robotic Process Automation (RPA) | ||
| Workflow Automation |
Collaboration (6 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Approval Workflows | ||
| Comments & Annotations | ||
| Guest Upload & Approval | ||
| Team Collaboration | ||
| Upload Links | ||
| Workspaces |
Customer Service (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Customer Service Management |
Customization (4 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Dedicated Appliances | ||
| On-Premise Deployment | ||
| White Label Options | ||
| Worldwide Server Location |
Editing (1 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Online Image Editor |
Feedback (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Survey Management |
Field Service (0 vs 2)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Field Service Management | ||
| Territory Management |
File Management (8 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Automatic Preview Generation | ||
| Bulk Upload | ||
| Collect+ Web Extension | ||
| Drag & Drop Upload | ||
| Fast Transfer | ||
| File Renditions | ||
| Folder Synchronization | ||
| Multiple File Format Support |
Financial Management (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| IT Financial Management |
Governance (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Compliance and Governance |
HR Services (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Employee Service Management |
IT Operations (0 vs 11)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Asset Management | ||
| Business Service Mapping | ||
| Change Management | ||
| Configuration Management Database (CMDB) | ||
| Discovery and Service Mapping | ||
| Event Management | ||
| IT Operations Management | ||
| IT Service Management (ITSM) | ||
| Incident Management | ||
| Problem Management | ||
| Release Management |
Integration (9 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| API and Integrations | ||
| Canto Migration | ||
| Dropbox Integration | ||
| Email Import | ||
| Embed Files | ||
| REST API | ||
| Raycast Extension | ||
| Razuna Desktop App | ||
| S3 Integration | ||
| Zapier Integration |
Knowledge (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Knowledge Management |
Mobile (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Mobile App |
Organization (6 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Collections | ||
| Custom Fields | ||
| Favorites | ||
| Sorting | ||
| Tags & Labels | ||
| Views (Saved Searches) |
Performance (2 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Cloudflare Acceleration | ||
| Worldwide CDN |
Platform (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| App Engine |
Procurement (0 vs 2)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Contract Lifecycle Management | ||
| Procurement |
Project Management (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Project Portfolio Management |
Quality (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Quality Management |
Risk Management (0 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Vendor Risk Management |
Search & Discovery (6 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| AI-Powered Search | ||
| Conversational Search | ||
| Full-Text Search | ||
| Semantic Search | ||
| Similar Image Search | ||
| Smart Filters |
Security (9 vs 1)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Bank-Level Encryption | ||
| Daily Backups | ||
| GDPR-Compliant Hosting | ||
| Granular Access Controls | ||
| HIPAA-Compliant Hosting | ||
| OAuth Integration | ||
| SSO / SAML Integration | ||
| Security Operations Center (SOC) | ||
| Two-Factor Authentication | ||
| Usage Rights Tracking |
Service Delivery (0 vs 4)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Demand Management | ||
| Request Management | ||
| Service Catalog | ||
| Service Health |
Services (1 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Custom Development |
Sharing (4 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Branded Portals | ||
| Customized Download Options | ||
| Shareable File Links | ||
| Shareable Folder Links |
Support (3 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Support | ||
| Unlimited Training |
Version Control (2 vs 0)
| Feature | Razuna | ServiceNow |
|---|---|---|
| Automatic Versioning | ||
| Version Control |
Unique Features
Only in Razuna (71)
Advanced User Management
Co-Administrators
Multi-Tenant Capabilities
Users & Groups
Advanced Document AI
Advanced Image AI
Auto-Tagging
Automatic Metadata Extraction
Brand & Logo Detection
Image Recognition
Approval Workflows
Comments & Annotations
Guest Upload & Approval
Team Collaboration
Upload Links
Workspaces
Dedicated Appliances
On-Premise Deployment
White Label Options
Worldwide Server Location
+ 51 more unique features
Only in ServiceNow (40)
Now Intelligence
Predictive Intelligence
ServiceNow AI
Virtual Agent
Performance Analytics
Process Mining
Robotic Process Automation (RPA)
Workflow Automation
Customer Service Management
Survey Management
Field Service Management
Territory Management
IT Financial Management
Compliance and Governance
Employee Service Management
API and Integrations
Asset Management
Business Service Mapping
Change Management
Configuration Management Database (CMDB)
+ 20 more unique features
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