Pipedrive vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Pipedrive offers fewer features (43 vs 51) and more integrations (30 vs 11). Starting price: Pipedrive at $14/mo vs SugarCRM at $375/mo. Pipedrive has 41 unique features while SugarCRM has 49 unique features, with 2 features in common.
| Pipedrive | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 43 | 51 |
| AI-Powered Features | 7 | 7 |
| Starting Price | $14/mo | $375/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 30 | 11 |
| Shared Features | 2 | |
| Shared Integrations | 3 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Access (1 vs 0)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Mobile App |
Analytics (8 vs 0)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Company Insights | ||
| Deal Timeline | ||
| Forecasting | ||
| Performance Insights | ||
| Predictive Analytics | ||
| Revenue Tracking | ||
| Sales Reporting | ||
| Sales Signals |
Automation (3 vs 2)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Business Process Management | ||
| Data Enrichment | ||
| Lead Scoring | ||
| SugarBPM | ||
| Workflow Automation |
Collaboration (1 vs 1)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Activity Streams | ||
| Collaborative Notes |
Communication (2 vs 0)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Call Recording | ||
| Video Calls |
Core (6 vs 0)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Activity Tracking | ||
| Contact Management | ||
| Deal Management | ||
| Document Management | ||
| Lead Management | ||
| Visual Pipeline Management |
Core CRM (0 vs 4)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (4 vs 1)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| CRM Customization and Configuration | ||
| Custom Fields | ||
| Filters & Views | ||
| Templates | ||
| White Label Options |
Data (0 vs 1)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Data Enrichment |
Data Management (2 vs 0)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Duplicate Detection | ||
| Export Data |
Integration (5 vs 6)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| API Access | ||
| Calendar Integration | ||
| DocuSign Connector | ||
| Email Integration | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Marketplace Apps | ||
| Slack Connector | ||
| Social CRM | ||
| Webhooks |
Localization (0 vs 2)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Management (2 vs 0)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Goal Setting | ||
| Territory Management |
Marketing (1 vs 6)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Email Sequences | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Productivity (3 vs 0)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Activity Reminders | ||
| Advanced Search | ||
| Bulk Actions |
Project Management (0 vs 1)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (0 vs 7)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Security (5 vs 1)
| Feature | Pipedrive | SugarCRM |
|---|---|---|
| Audit Trail | ||
| Data Backup | ||
| Permissions & Roles | ||
| SSO (Single Sign-On) | ||
| Teams, Roles and Security | ||
| Two-Factor Authentication |
Unique Features
Only in Pipedrive (41)
Mobile App
Company Insights
Deal Timeline
Forecasting
Performance Insights
Predictive Analytics
Revenue Tracking
Sales Reporting
Sales Signals
Lead Scoring
Workflow Automation
Collaborative Notes
Call Recording
Video Calls
Activity Tracking
Contact Management
Deal Management
Document Management
Visual Pipeline Management
Custom Fields
+ 21 more unique features
Only in SugarCRM (49)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 29 more unique features
Want to build your own alternative to Pipedrive or SugarCRM?
Analyze it with Reap