Pics.io vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Pics.io offers fewer features (45 vs 98) and fewer integrations (3 vs 4). Starting price: Pics.io at Contact Sales vs Vivantio at $49/mo. Pics.io has 45 unique features while Vivantio has 98 unique features, with 0 features in common.
| Pics.io | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 45 | 98 |
| AI-Powered Features | 7 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 3 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
AI (6 vs 7)
| Feature | Pics.io | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| Face Recognition | ||
| Natural Language Search | ||
| Prompt Customization | ||
| Speech-to-Text Transcription | ||
| Tag and Description Generation | ||
| Text-in-Image Search (OCR) |
Asset Management (4 vs 10)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| File Expiration | ||
| Impact Maps | ||
| One-Click Rollback | ||
| Side-by-Side Visual Comparisons | ||
| Version Control |
Automation (0 vs 12)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Collaboration (5 vs 0)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Approval Workflows | ||
| Frame-Accurate Video Commenting | ||
| Inbox Portals | ||
| Mentions with Notifications | ||
| On-Asset Comments |
Communication (0 vs 5)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (7 vs 0)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Audit Trail | ||
| Auto-Disable Links on Expiration | ||
| Bulk Cleanup of Expired Files | ||
| Digital Rights Management | ||
| Expiration Alerts | ||
| Expire by Campaign | ||
| Usage Terms Management |
Configuration (0 vs 3)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Data Management (1 vs 0)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Free Import and Migration |
Developer (0 vs 2)
| Feature | Pics.io | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | Pics.io | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | Pics.io | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Knowledge Base (0 vs 10)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Mobile (1 vs 0)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Mobile App |
Organization (2 vs 0)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Folder Tree and File Previews | ||
| Metadata Enforcement |
Reporting (0 vs 14)
| Feature | Pics.io | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Search (3 vs 0)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Advanced Search with AI | ||
| Multiple Filter Application | ||
| Save Frequent Searches |
Security (5 vs 1)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Asset Locking | ||
| Expiration Dates for Shared Content | ||
| Multiple IdP | ||
| Password-Protected Sharing | ||
| Role-Based Permissions | ||
| User-Level Permissions |
Sharing (5 vs 0)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Auto-Convert on Download | ||
| Brand Templates | ||
| Bulk Sharing Options | ||
| Expiring Links | ||
| Sharing Portals |
Storage (4 vs 0)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Amazon S3 Integration | ||
| Google Drive Integration | ||
| Native Pics.io Storage | ||
| Unlimited File Storage |
Task Management (0 vs 1)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Third Party Management |
Workflow (2 vs 0)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Auto-Route to Collections | ||
| Status Management |
Workspace (0 vs 4)
| Feature | Pics.io | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Pics.io (45)
Face Recognition
Natural Language Search
Prompt Customization
Speech-to-Text Transcription
Tag and Description Generation
Text-in-Image Search (OCR)
File Expiration
One-Click Rollback
Side-by-Side Visual Comparisons
Version Control
Approval Workflows
Frame-Accurate Video Commenting
Inbox Portals
Mentions with Notifications
On-Asset Comments
Audit Trail
Auto-Disable Links on Expiration
Bulk Cleanup of Expired Files
Digital Rights Management
Expiration Alerts
+ 25 more unique features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
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