Parsec vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Parsec offers fewer features (33 vs 47) and fewer integrations (3 vs 11). Starting price: Parsec at $9.99/mo vs Re:amaze at $29/mo. Parsec has 33 unique features while Re:amaze has 47 unique features, with 0 features in common.
| Parsec | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 33 | 47 |
| AI-Powered Features | 0 | 9 |
| Starting Price | $9.99/mo | $29/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 3 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 85% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Parsec | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Administration (8 vs 0)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Admin Panel | ||
| Audit Logs | ||
| Centralized Billing | ||
| Granular Permissions Management | ||
| Role-Based Access Control | ||
| SCIM Provisioning | ||
| Team Managed Computers | ||
| Team Managed Groups |
Analytics (0 vs 7)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Automation (0 vs 6)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflows |
Collaboration (3 vs 1)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Guest Access | ||
| Instant Collaboration | ||
| Link Sharing | ||
| Team Presence |
Communication (0 vs 5)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Compatibility (2 vs 0)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Multiplatform Play | ||
| Windows and macOS Hosting |
Core Platform (0 vs 1)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (0 vs 2)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Display (2 vs 0)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Multi-Monitor Support | ||
| Virtual Monitors |
Ease of Use (1 vs 0)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Quick Installation |
Forms (0 vs 1)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Contact Forms |
Input (3 vs 0)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Gamepad Support | ||
| Keyboard and Mouse Support | ||
| Wacom Tablet Support |
Integration (2 vs 3)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Discord Integration | ||
| Email Integration | ||
| Social Media Channels | ||
| Teams API | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | Parsec | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (0 vs 1)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (0 vs 1)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 4)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (0 vs 3)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Performance (3 vs 0)
| Feature | Parsec | Re:amaze |
|---|---|---|
| High Frame Rate Streaming | ||
| High Performance Relay | ||
| Low Latency |
Productivity (0 vs 1)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Quick Answers |
Reporting (1 vs 0)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Usage Analytics |
Scheduling (0 vs 1)
| Feature | Parsec | Re:amaze |
|---|---|---|
| Office Hours |
Security (7 vs 1)
| Feature | Parsec | Re:amaze |
|---|---|---|
| App-Level Access Control | ||
| Encrypted Connections | ||
| Multi-Factor Authentication | ||
| Peer-to-Peer Connections | ||
| Privacy Mode | ||
| Role Permissions | ||
| SOC 2 Type 2 Certification | ||
| Single Sign-On (SSO) |
Video Quality (1 vs 0)
| Feature | Parsec | Re:amaze |
|---|---|---|
| 4K Streaming |
Unique Features
Only in Parsec (33)
Admin Panel
Audit Logs
Centralized Billing
Granular Permissions Management
Role-Based Access Control
SCIM Provisioning
Team Managed Computers
Team Managed Groups
Guest Access
Instant Collaboration
Link Sharing
Multiplatform Play
Windows and macOS Hosting
Multi-Monitor Support
Virtual Monitors
Quick Installation
Gamepad Support
Keyboard and Mouse Support
Wacom Tablet Support
Discord Integration
+ 13 more unique features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
Want to build your own alternative to Parsec or Re:amaze?
Analyze it with Reap