OTRS vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
OTRS offers fewer features (25 vs 71) and fewer integrations (5 vs 6). Starting price: OTRS at Contact Sales vs SwipedOn at $3/mo. OTRS has 25 unique features while SwipedOn has 71 unique features, with 0 features in common.
| OTRS | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 25 | 71 |
| AI-Powered Features | 1 | 0 |
| Starting Price | Contact Sales | $3/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 5 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | OTRS | SwipedOn |
|---|---|---|
| AI Summaries of Tickets |
AddOns (0 vs 1)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (0 vs 1)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions |
Analytics (1 vs 0)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Reporting |
Automation (3 vs 1)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Auto Sign Out | ||
| Automatic Time Accounting | ||
| Business Process Management (BPMS) | ||
| Office Management Automation |
Compliance (0 vs 3)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Core (14 vs 0)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Asset Management | ||
| CMDB (Configuration Management Database) | ||
| Community Edition | ||
| Customer Service & Support | ||
| Customization | ||
| Device Management | ||
| Enterprise Service Management | ||
| HR Management | ||
| Help Desk | ||
| IT Service Management (ITSM) | ||
| ITIL® Processes | ||
| Issue Tracking System | ||
| Knowledge Management | ||
| Ticket Management |
Customization (0 vs 2)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Customizable Branding | ||
| Multiple Question Formats |
Dashboard (0 vs 1)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Employee Management (0 vs 13)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Infrastructure (1 vs 0)
| Feature | OTRS | SwipedOn |
|---|---|---|
| On-Premise & Managed Deployment |
Integrations (0 vs 2)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Localization (0 vs 1)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Language Selection |
Multi-location Management (0 vs 3)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (0 vs 1)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Data Anonymization |
Reliability (0 vs 1)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (0 vs 4)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Resource Insights |
Resource Management (0 vs 6)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (4 vs 7)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Cyber Defense & Security Incidents (STORM) | ||
| Data Hosting Options | ||
| ISMS (Information Security Management System) | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Secure Cloud Storage | ||
| Security Incident Management | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals | ||
| Vulnerability Management |
Support (0 vs 4)
| Feature | OTRS | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
Visitor Management (0 vs 10)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Visualization (1 vs 0)
| Feature | OTRS | SwipedOn |
|---|---|---|
| Kanban View |
Unique Features
Only in OTRS (25)
AI Summaries of Tickets
Reporting
Automatic Time Accounting
Business Process Management (BPMS)
Office Management Automation
Asset Management
CMDB (Configuration Management Database)
Community Edition
Customer Service & Support
Customization
Device Management
Enterprise Service Management
Help Desk
HR Management
Issue Tracking System
IT Service Management (ITSM)
ITIL® Processes
Knowledge Management
Ticket Management
On-Premise & Managed Deployment
+ 5 more unique features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
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