osTicket vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
osTicket offers fewer features (17 vs 71) and fewer integrations (0 vs 6). Starting price: osTicket at Free vs SwipedOn at $3/mo. osTicket has 17 unique features while SwipedOn has 71 unique features, with 0 features in common.
| osTicket | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 17 | 71 |
| AI-Powered Features | 0 | 0 |
| Starting Price | Free | $3/mo |
| Pricing Tiers | 2 | 5 |
| Integrations | 0 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 90% |
Feature Comparison by Category
AddOns (0 vs 1)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (0 vs 1)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions |
Automation (0 vs 1)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Auto Sign Out |
Automation & Routing (3 vs 0)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Assign, Transfer, & Referral | ||
| Auto-Responder | ||
| Ticket Filters |
Collaboration (2 vs 0)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Agent Collision Avoidance | ||
| Thread Actions |
Compliance (0 vs 3)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Customer Portal (1 vs 0)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Customer Support Portal |
Customization (3 vs 2)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Configurable Help Topics | ||
| Custom Columns and Queues | ||
| Custom Fields | ||
| Customizable Branding | ||
| Multiple Question Formats |
Dashboard (0 vs 1)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Employee Management (0 vs 13)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Integration & API (1 vs 0)
| Feature | osTicket | SwipedOn |
|---|---|---|
| API Ticket Creation |
Integrations (0 vs 2)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Localization (0 vs 1)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Language Selection |
Multi-location Management (0 vs 3)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (0 vs 1)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Data Anonymization |
Reliability (0 vs 1)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (0 vs 4)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Resource Insights |
Reporting & Analytics (2 vs 0)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Dashboard | ||
| Reports |
Resource Management (0 vs 6)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
SLA Management (1 vs 0)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Service Level Agreements (SLA) |
Safety (0 vs 2)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Search & Navigation (1 vs 0)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Advanced Search |
Security (0 vs 7)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Support (0 vs 4)
| Feature | osTicket | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
Task Management (1 vs 0)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Tasks |
Ticket Management (2 vs 0)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Email Ticket Creation | ||
| Web Form Ticket Creation |
Visitor Management (0 vs 10)
| Feature | osTicket | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in osTicket (17)
Assign, Transfer, & Referral
Auto-Responder
Ticket Filters
Agent Collision Avoidance
Thread Actions
Customer Support Portal
Configurable Help Topics
Custom Columns and Queues
Custom Fields
API Ticket Creation
Dashboard
Reports
Advanced Search
Service Level Agreements (SLA)
Tasks
Email Ticket Creation
Web Form Ticket Creation
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
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